Customer Service Sales

Diane R. Logerquist

*** *. ********** **. *******, IL 60954

Cell 815-***-****

*****.**********@*****.***

Seasoned customer service and sales professional looking for a rewarding and challenging career.

PROFESSIONAL EXPERIENCE

TESTAMERICA (University Park, IL) 2009-Present

Customer Contact Representative (2009 to Present)

Assisted with development of the CCT Corporate Call Center.

Supply client/potential clients with price quotes based on their analytical needs.

Conduct outbound calls to potential clients and existing clients to ensure customer satisfaction.

Work directly with Sales Department to generate leads and follow up with leads.

Extensive use of internet for research purposes and lead generation.

Answer inbound calls for the Corporate Call Center.

Diligently work to manage multiple tasks for optimum results.

COMCAST CORPORATION (Tinley Park, IL) 2007-2008

Retention Customer Service Account Executive (2007 to 2008)

Professionally handled escalated situations and successfully turn them into positive interactions.

Used networking and team environment to reach individual and organizational goals.

Followed up with clients to ensure customer satisfaction.

Consistently exceeded all sales goals by 20%

Built customer loyalty with strong interpersonal communication skills

INSURANCE REPRESENTATIVE (Bourbonnais, IL) 2005-2007

Sales Representative ( 2005 to 2007)

Gathered client financial goals and recommend appropriate insurance products based on client needs.

Reviewed existing policies with client.

Collected all pertinent medical information, financial information, and beneficiary information.

Built long term professional relationships with clients and underwriters.

Implemented a business plan and achieved set personal and professional goals.

Used Microsoft office.

CIGNA HEALTH CARE (Bourbonnais, IL) 2003-2005

Customer Service Representative (2003 to 2005)

Handled in-bound calls at a high volume call center.

Assisted members and providers with benefits, eligibility, and coordination of benefits.

Researched member accounts, with particular emphasis on problem solving and facilitating.

Conducted outgoing calls to facilitate member in resolving health care issues.

HARRAH’S CASINO (Joliet, IL) 2001-2003

Marketing Representative (2001 to 2003)

Implemented Total Rewards 2 program and worked directly with members during transition.

Opened new Rewards accounts and explain program to members.

Researched accounts to answer questions regarding activity at all Harrah’s properties.

Assisted with promotions and entered member information into appropriate accounts.

CALUMET COUNTRY CLUB (Homewood, IL) 1995-2001

Customer Service/ Event Coordinator (1995 to 2001)

Entered member information into database

Planned and set up special events.

Entered new menu into database for Point of Sale System.

EDUCATION

Kankakee Community College 2001-2002

Major: General Education

2001-2002

University of DeVry

Major: Computer Information Systems

2005- Present

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