Business Analyst/QA
Resume:
Regina Sroka
Philadelphia, PA **154
zrw3rr@r.postjobfree.com
Objective
• My objective is to gain experience and knowledge in the field. I'd like to utilize my skills from previous experiences and build onto that foundation on. By keeping an open mind, I plan on not only assisting others in need but also continue to learn throughout my employment.
Qualifications
• Good exposure to the fast paced work environment at call centers
• Utilized multiple call center support applications to efficiently assist customers and agents
• Pleasant and clear voice when speaking to customer
• Good typing speed (40 wpm)
• Strong data entry skills
• Great patience and persistence during the conversation with the customer
• Provide effective and timely resolution of a range of customer inquiries.
• Strive for one-call resolution of customer issues.
• Handled a high influx of inbound calls as well as outbound calls
• Managed multiple priorities and maintained effective results in a quota driven workplace
• Responded to customer inquiries and requests and resolved issues efficiently and professionally.
• Accepted assignments with an open, cooperative, positive and team-oriented attitude
Work Experience
• Advance Medical Solutions (01/10-03/10) Accounts Receivable. My Job consists of/but not limited to: Scheduling patient’s appointments, taking messages, faxing and copying. Answered inbound as well as outbound calls from insurance companies in reference to insurance claims. I also billed and posted insurance claims.
• NCO Financial Systems (2/08-01/10) CSR, Dispute Specialist. My Job consists of/but not limited to: Receiving and processing customer disputes, inputting data, handling in bound calls pertaining to the reconciliation and collection of delinquent account, placing outbound calls and quality assurance. Handling difficult customer interactions with patience and understanding.
• ICT Group Inc. (7/06 – 02/08) CSR. The client that I worked for was Abbott Diabetes Care. My Job consists of/but not limited to: Typing, answering inbound calls as well as making outbound calls, quality assurance, and also quality documentation review. Trouble shooting blood glucose meters and continuous blood glucose monitoring. I also worked with the client on numerous occasions for special projects.
Education
• Lower Moreland High School
• Jean Madeline Aveda Institute
Skills
• MS Windows, Excel, Outlook, PowerPoint, Access & Word
References
• Tara Pirolli
• Kiera Eberly
• Genira Gass
Contact this candidate