Executive Assistant

Melissa Quijano

Executive Assistant

**** **** ****** #*** | San Francisco, CA 94109 | 415-***-**** begin_of_the_skype_highlighting 415-***-**** end_of_the_skype_highlighting | *********@*****.***

Professional Profile

* Ten years of service and support experience, diversified and growth-oriented

* Professional and approachable, managing tasks with efficiency and a positive outlook

* Discreet in all dealings, a knack for diplomacy, and a true believer in common sense

* Flexible and expert in juggling priorities and understanding of rapidly changing environment

* Dedicated to quality, with an ability to lead others in the pursuit of excellence

Selected Accomplishments

Executive Assistant - Skyy Spirits, LLC - Oct 2007 to Present

* Assisting CEO (interim) / COO / CMO / VP Sales

* Extensive schedule coordination of multiple executive calendars

* Complex travel planning, domestic and international

* Emphasis in executive and corporate meeting planning

* Conception, logistics, negotiations, travel, and execution

* Communicate all intentions, plans, and guidelines to attendees on behalf of the executive

* Range in complexity from local retreats for small teams to nightclub party for hundreds of convention attendees

* Budget management and reporting utilizing American Express At Work, SAP, and Excel

* Create reports and PowerPoint presentations for executive use

* Special projects and personal requests from C-Level team

Financial Services Account Representative - ADP - 2006 to 2007

* High volume service center handling inbound calls on a variety of subjects: product inquiries, troubleshooting, software and web-based instruction, procedures, compliance, etc.

* Quickly promoted to complete special projects, ensuring timely resolution and client satisfaction

* Corresponded with clients via phone, email, and fax to provide or request further information

* Maintained CRM database

* Recipient of ADP Director’s Award for “Red Carpet Service” (2nd Quarter, Fiscal 2007) and “Gift of World Class Service” (3rd Quarter, 2006)

Retail Office Manager / Customer Service Manager - Orchard Supply - 2001 to 2005

* Handled large flow of calls on multi-line phone, directing and screening as necessary

* Input orders from inside and outside sales representatives to maintain adequate stock

* Supervised and scheduled 25+ employees

* Assisted in Human Resource matters as necessary, maintaining a high degree of confidentiality

Skills and Education

* Advanced MS Office Suite with proficiency in IBM Lotus Notes and SAP

* West Valley College - 2002-2004 - English Composition

Personal Hobbies and Interests

* Member of Team in Training, to support The Leukemia and Lymphoma Society

* Recently completed San Diego Rock and Roll Half Marathon - June 2011

* Volunteer and supporter of Muttville, a rescue organization dedicated to senior dogs

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