Resume for Diana K. Jeffery

DIANA K. JEFFERY

VALUE OFFERED:

"Catalyst" and resilient professional with proven successes to develop and lead a winning team and company towards higher achievement. Proven record of seizing opportunities hidden in executive management challenges -- to deliver significant successes and establish a clear set of core values throughout the organization. To bring the community together – individuals, businesses and non-profits. To guide individuals, staff and company to become their best.

STRENGTHS – PROFESSIONAL AND PERSONAL:

Relational, Strategic, Connectedness, Futuristic, Focus, Maximizer, Responsibility, Activator and Learner.

CANDIDATE:

EXECUTIVE MANAGEMENT

BACKGROUND PROFILE:

Management and leadership success through multi-task, assist CEO in all areas, customer service/community representatve, multi calendar management, revenue and profit building in operations, systems enhancement and implementation, P&L, budgets up to $3.5 million, and corporate asset management and development. Successful track record includes startup, joint venture, restructure, acquisition, reorganization, turnaround, change management, database management, cost containment, strategic planning, contract negotiations, grant funding, finance, forecasting, sales, marketing and analysis, advertising, promotions, P.O.P., key accounts, due diligence, public relations, customer service, organizational development, distribution, multi-sites, prototype, re-engineering, scheduling, logistics, purchasing, human resources, policies and procedures, recruiting, and training. Key team member leading management in operations up to $3.5 million annual revenue.

ACHIEVEMENT SUMMARY:

§ Intrinsically motivated; as key spokesperson, fostered growth and expansion of social service organization from 7 to 70 employees and $3.5 million revenue; directed strategic planning for 12 departments in 7 locations with 5,000 volunteers. Led successful $6.6 million acquisition and managed public relations. Helped develop new $2 million and $5.5 million facilities.

§ Powerful advocate delivering commanding presence (“no one cares how much I know until they know how much I care…”); delivered presentations to motivate and educate groups up to 2,000 people. Met with CEOs, Politicians and The President. Contained personnel turnover to less than 6%.

§ Cultivated and secured major annual donations up to $1.4 million from organizations such as Weyerhaeuser, Russell Investments, Boeing, and many others. Created and implemented successful marketing plans and proposals from concept through fulfillment; forecasted field sales and marketing; defined and set product pricing; created successful advertising and promotions.

§ Negotiated contracts to save over $5 million through 5 consecutive years. Recognized for advanced accomplishments; someone who "makes things happen" through commitment, drive, collaboration, and a passion to develop broad, deep, and lasting relationships. Proven ability to provide key executive with vital financial information on a timely basis. Nominated for “Speaker of the Year” from hundreds of community agency speakers, also awarded “Customer Service Award” four times within seven years.

CAREER RECORD:

TACOMA RESCUE MISSION • TACOMA • WA 1981-2006

Non-profit social services and life changing programs organization; $3.5 million revenue.

Director of Volunteers (1991-2006)

Special Gifts

Special Events Coordinator

Public Relations Representative

Office Manager

Minister / Counselor of Drug & Alcohol Rehabilitation Program

• Directed strategic planning for 12 departments in 7 locations with 70 employees and 5,000 volunteers including daily operations and ongoing fundraising and social service projects; $3.5 million budget.

• Achieved average annual staff cost savings of $1.2 million for 5 consecutive years.

• Developed major donors up to $1.4 million annually; worked with corporate CEOs and Board members to secure donations.

• Successfully managed process development of social service and fundraising programs including public relations and implemented organizational change to leverage donations.

• Managed 7 new department startups including plan, operations, IT, administration, finance/budget, personnel hiring and training.

• Created and implemented human relations programs and implemented personnel programs including insurance, medical, pension, etc.

• Launched numerous successful annual fundraising events that became consistent revenue generators.

• Trained/counseled: individuals/groups up to 50, daily in a life-changing program.

Administrative Assistant to Director of Programs (1991)

• Established position.

• Trained and instructed new Director of Programs in all aspects of the drug and alcohol rehabilitation program and company procedures.

• Developed new procedures and expanded existing “New Life Drug and Alcohol Rehabilitation Program”.

• Directed ten staff and facilitated meetings for up to 18 managers and staff.

Capital Campaign Director (1989-1991)

• Established the position and department.

• Directed a $6.6 million land acquisition and building campaign.

• Recruited and trained staff and V.I.P. volunteers, such as community leaders, architects, politicians and lawyers.

• Orchestrated a detailed calendar ranging from building construction to fundraising activities.

• Implemented and conducted the training of a 33-station computer system.

Director of Donor Development (1987-1989)

• Established the position and department.

• Implemented a fundraising department.

• Assisted in solicitation of $1.4 million for the organizational budget over a two-year period.

• Created procedures to acquire and cultivate donors that enhanced the mailing list by over 12,000 active donors within three years.

• Purchased equipment and processed bimonthly mailings of over 25,000 pieces. Formed working relationships and contracts with outside consultants and mailing companies.

• Created and implemented public relations programs, including all media sources, facility tours, banquets and events.

Executive Assistant to Executive Director (1984-1988)

• Closely assisted the Executive Director in all functions.

• Arranged meetings, constructed correspondence and reports, organized community and agency events and supervised staff.

• Installed a 13-terminal computer and trained staff in its operation.

Family Shelter Director (1981-1984)

• Developed a structured personalized program for up to 30 homeless individuals.

• Counseled, case managed and conducted classes with clients.

• Assisted in the remodeling and oversaw operation of a 30-bed facility for homeless families and single women.

COLLEGE:

WENATCHEE VALLEY COLLEGE • WENATCHEE • WA

Associate of Arts Degree - Business

WISDOM FOR LIFE COLLEGE • TACOMA • WA

Associate of Arts Degree – Leadership Business & Ministry (plus internship) 4.0 GPA

VARIOUS OTHER COLLEGES, TRAINING, SEMINARS AND CERTIFICATES.

VOLUNTEER:

1. Tacoma Rescue Mission - Weekly teach/Minister in adult life training program.

2. Champions Centre Church – Assist Executive Staff in various administrative and event activities, Leader of Champion Life Group, taught adult discipleship school, and lead weekly meeting of over 100 volunteers.

3. B.A.S.H. (Benefiting A Scholastic Heritage) – Fundraising auction for educational institution.

4. Washington D.C. Charity Awards Dinner (White House) – Fundraising event for philanthropic agencies worldwide; raised over $2 million in one night; worked with The President, officials, and celebrities.

5. Festival of Trees, Mary Bridge Hospital – Hospital fundraising event.

6. Make A Wish Foundation – Developed local foundation to grant critically ill children their life’s last wish.

7. Various agency fundraising events to help homeless and poor to become self-sufficent.

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