Project Manager Customer Service

Carl V. Pierre

***** ** *** ******

Cell phone-786-***-****

zrgb7n@r.postjobfree.com

OBJECTIVE:

To obtain a position with a suitable and successful corporation with the potential for advancement also allowing me to utilize my professional experiences and leadership capabilities to the highest extent.

WORK EXPERIENCE:

Interval International

Customer Service/Travel agent

• Travel class graduate for leisure and business travel.

• Arranging flights, insurance and accommodation

• Deal with complaints and refunds through phone and email.

Bookt LLC 11/2010 - 09/2011

Project Manager/Success Manager

• Direct and manage project developments from beginning to end as well as being the primary point of contract for all business clientele of the travel industry.

• Managing web service tasks for the global vacation rental, travel, hotel and resort lodging industry.

• Services include, web design, social media marketing, SEO, SEM, PMS, Lead Management and Email Marketing.

Systemax/ TigerDirect.com

Search Marketing Specialist 1/2010 - 11/2010

• Create search campaigns, ad groups, ad copy, and keyword bids.

• Perform keyword research to expand current search programs

• Perform competitive analysis to improve current search programs

• Launch and manage new search initiatives

• Optimize the on-site search experience using in-house and 3rd party tools

• Data entry, deployment and analysis of Guided Search system

Personally Yours Staffing 1/2009 - 1/2010

(ADP Total Source/Mas-Tec)

Executive Administrative Assistant

• Aided HR Director to enroll Americans in stimulus health insurance packages. Served as an office assistant to payroll Director.

• Oversee all aspects of general office coordination.

• Maintain office calendar to coordinate work flow and meetings and travel arrangements.

• Interact with clients, vendors and visitors

• Provided assistance to HR Director in data entry for possible future applicant’s background and drug screening. Administrative & clerical support.

Yellow Book USA 12/2006 - 2/2008

Campaign Analyst/Editor

Primary Responsibilities:

Become Google Ad Words and Yahoo Ambassador certified

Publishing the campaigns for our customers on the Major Search Engines (i.e. Google, Yahoo, MSN).

Secondary Responsibilities.

Monitor campaigns on a daily basis to identify opportunities to enhance campaigns & track the effectiveness of campaign management tactics.

Make changes as requested by customers/advertisers.

Conduct keyword analysis and research to identify additional sources of relevant traffic for underperforming accounts, and Optimization

EDUCATION:

Miami Dade College 2006 - Present

• Pursuing degree in Business with a major in Business Marketing.

Lynn Classical High School 2004

• High School Diploma

SKILLS:

Fluent in English, French, and Creole / Read and write in Spanish

Google Analytics, Ad words, MS Word, Excel, PowerPoint, QuickBooks, Zoho Projects

Google Certified. Yahoo Certified, Google Ad Words Certification, Excel Certified.

REFERENCES AVAILABLE UPON REQUEST

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