Customer Service Sales

Maureen E. Kean

* ***** ****

Stoughton, MA *****

Home #: 781-***-****

Cell # 617-***-****

e-mail: ******@*******.***

Objective:

An administrative position utilizing communication skills and customer service experience

Qualifications Profile:

- Highly motivated Administrative Professional with exceptional organization skills. Extensive sales and administrative experience which includes::

Trade shows

Telemarketing/Cold calls

Sales Meetings

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Internet

Research

Experience:

2006- 2011 Willwork, Inc. Exhibit Services So. Easton, MA

Position: Research, Tele-Sales, Account Manager, Account Executive

Insurance Processing

Researcher

Account Manager

Account Executive

Customer Service Representative

Assistant: President, Vice President, Sales Manager, Controller, Office Administrator, etc.

2005-2006 The Patriot Ledger/MPG Newspapers Quincy, MA

Position: Advertising Sales Representative

Inside Sales for 10+ Newspapers

Telemarketing

Cold Calling

Customer Service

1993-2005 National Fire Protection Association (NFPA) Quincy, MA

Position: Advertising Sales Assistant

Sales Representative for bi-monthly newsletter (50 accounts)

Sales Representative for quarterly international magazine (20 accounts) and maintain assigned territory for Associations’ flagship magazine (12 accounts)

Attended industry trade shows

Assisted sales force with new an existing accounts

1992-1993 Schmid, Inc. Randolph, MA

Position: Accounting Support Administrator

Support for VP of Finance/Treasurer and staff of 10

Royalty payments

Exchange rates

Daily reports/forecasts

1988-1992 Motorola/Codex Corporation Mansfield, MA

Position: Secretary, Systems Division Marketing

Provided secretarial support to VP of Marketing and a staff of 8 Marketing Managers, 12 Marketing Specialists and 20 Application Engineers

Handled numerous customer service calls from 80 nationwide VAR distributors, routing requests to appropriate technical personnel

Scheduled domestic and international travel arrangements, processed expense reports and handled confidential data

Received 3 promotions within 3 years based on strong performance

1980-1988 Instron Corporation Canton, MA

Position: Secretary, Marketing Department

Handled 200+ sales leads per month from trade shows, direct mail and related sales promotions

Coordinated all arrangements for 5 trade shows per year and organized annual sales meeting for sales representatives

Ordered and distributed all sales promotions and product literature

Purchased stationary and sales promotion supplies for home office personnel and 25 field offices

Provided secretarial support to the Advertising Manager and Marketing Managers

1978-1980 Howard Johnson Company Braintree, MA

Position: Purchasing Secretary

Established and maintained a vendor file system for tracking all purchase orders

Assisted Purchasing Manager in the layout of an annual supply ordering catalog for 500 locations

Education:

A.S. Business, Legal Secretary Program, Aquinas Junior College, Milton, MA

High School Diploma, Cardinal Spellman High School, Brockton, MA

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