Customer Service High School
Resume:
D E S I R É E E. V E L Á Z Q U E Z
Conyers, GA 30012
***********@*******.***
PROFESSIONAL QUALIFICATIONS
An inspired professional with two years of work experience in customer service and restaurant facilities. Possesses strong writing, human relations, and motivational skills. Fluent in both English and beginner’s conversational Spanish.
Areas of Expertise
Microsoft Office 2007 Event Planning Customer Service
Microsoft PowerPoint 2007
Microsoft Excel 2007 Strategic Planning Training & Development
Premier Pro Video Editing System
Professional Accomplishments
• Planned and implemented curricula to meet Cracker Barrel Standards, and participated in Support Staff team meetings to raise employee behavior awareness and excelling at customer service.
• Managed cashier drawer and monitored security of store.
• Effectively communicated and provided information and assistance to guests throughout restaurant.
• Ensured cleanliness met Cracker Barrel standards and managed guidelines on handling storage of chemicals.
• Provided sanitized silverware and cleaning products to maintain a spruceness atmosphere of restaurant.
• Perform heavy duty cleaning duties, such as cleaning floors, washing walls, glass, and removing rubbish.
• Stand, sat, and walked for an extended period of time. Moved, lifted, carried, pushed, pulled, and placed objects weighing less than or equal to 50 pounds without assistance.
• Notifying management of need for repairs and performing routine maintenance activities.
• Conducted Training for new arrivals.
• Organized, confirmed, processed, and conducted all guest requests and relayed messages.
• Ran and reviewed daily reports/logs.
• Performed other reasonable job duties as requested by Supervisors.
• Completed designated cashier and closing reports in the computer system.
• Counted bank at end of shift; secure bank. Process all payment types and miscellaneous charges; provide change.
• Maintained confidentiality of proprietary information and protected company assets.
• Welcomed and acknowledged all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thanked guests with genuine appreciation.
• Answered telephones using appropriate etiquette. Developed and maintained positive working relationships with others.
• Warehouse packaging
PROFESSIONAL HISTORY
Smoothie Caffe Fall 2008-2009
Cracker Barrel Fall 2010-2011
Tutti Frutti Fall 2011- 2012
Pro Temps Spring 2012
EDUCATION/CERTIFICATION/AFFILIATION
H.S.D, Salem High School
P.M.C, John Casablanca Modeling, Acting, and Career Center
Member, First Baptist Church of Conyers
A.A. Mass Communications
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