Human Resources Management

SHAMEZ V. HOUSTON

**** ************ ***** • Cincinnati, Ohio 45229 • 603-***-**** • *******@*****.***

SUMMARY

Skilled and experienced: Consultant –– Analyst – Counselor - Coordinator

Within Social Services – Education – Human Resources – Healthcare settings

Valuable combination of skills results in effective leadership, innovation, counsel, support and

management/administration abilities applicable in diverse roles and settings. Enjoy working collaboratively

to accomplish team goals. Interface well with all levels internally and externally to analyze needs and

develop/implement solutions.

Management / Supervision

Program Development & Management

Training / Presentation

Coordination / Liaison

Recruitment / Hiring

Employee Evaluation

Multicultural Interface

Community Relations

Assessment

Counseling

Planning

Budgeting

Forecasting

Scheduling

EDUCATION

M.A., Counseling Psychology, ANTIOCH UNIVERSITY NEW ENGLAND, Keene, NH (1998)

B.A., Business Management & Psychology, WITTENBERG UNIVERSITY, Springfield, OH (1995)

EXPERIENCE

Social Worker II, WENTWORTH-DOUGLASS HOSPITAL, Dover, NH (2005 – Present)

• Assess the psychosocial needs of the patient and family to develop, communicate, and implement an effective and comprehensive plan for psychosocial interventions and complex discharges, included but not limited to readmissions in the high risk population.

• Serve as a resource regarding social systems, institutions, and behavioral and relationship patterns. Can skillfully apply the appropriate interventions to meet the needs of the patient and family.

• Collaborate with the multidisciplinary team to ensure effective, efficient, appropriate care in order to optimize the health status and assure a smooth transition between levels of care for patients served. Provides education and expertise to promote the practice and profession of social work within the hospital.

• Grief and bereavement counseling, alcohol and drug intervention, and support for victims of abuse, neglect, and violence.

• Knowledge of payer rules for reimbursement and community resources for underserved.

• Developed and presented “Effective Communication” module for palliative care professionals.

Guest Instructor, Introduction To Psychology, HESSER COLLEGE, Portsmouth, NH (2009)

• Developed and implemented curriculum and assessment tools for 8-week course.

• Responsible for the instruction of students in Introduction to Psychology Course; responsible for classroom teaching activities in assigned course.

Human Resource Specialist, HEALTHY ACHIEVERS, Portsmouth, NH (2006 – 2007)

• Integrated strategic activities into both long-range planning and day-to-day operation; Day-to-day operations included human resources management and project leadership.

• Improved essential Human Resource functions (recruitment, training, scheduling, resource planning) which positively affected screenings and wellness clinics at client sites nationwide, representing $4 million in annual revenue and requiring 1500+ health care providers.

SHAMEZ V. HOUSTON

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• Recruited locally and nationally. Built a network of 1500+ contracted health care providers at various levels and continually augmented/adjusted staff levels as needed. Negotiated hourly rates.

• Managed complex schedule of services/operations, responding to client needs and changes as necessary.

• Worked with computer specialist on the development of new, computerized tools to improve the efficiency and effectiveness of scheduling and data management.

• Instrumental in supporting this organization’s rapid growth through development, improvement, and implementation of HR processes and practices.

Counselor / Coordinator, ISUS TRADE & TECHNOLOGY SCHOOL, Cincinnati, OH (2003 – 2004)

• Managed academic and vocational counseling and support for students with behavioral, social, and educational issues which interfered with learning and daily living.

• Developed and managed vocational and life skills programs.

• Built relationships with businesses and community organizations.

• Dramatically increased student attendance (30%) through incentive program and improved student-faculty interaction and communication.

• Designed, facilitated, and standardized orientation program for students and employees.

Psychologist Asst., CINCINNATI PUBLIC SCHOOL & LIFE SKILLS CENTER, Cincinnati, OH (2000 – 2003)

• Worked closely with faculty, administrators, parents, and students to assess and address social, emotional, and behavioral issues and challenges in order to facilitate successful outcomes at this alternative school providing educational, vocational, and life skills training and opportunities for at-risk and underserved students.

• Provided assessment services including administration of evaluation measures, collection of standardized norm-referenced test data and group testing to evaluate academic, social, and self-help skills as well as personality and emotional development.

• Developed and supported programs which met student needs and complied with IDEA and Ohio state laws and regulations.

• Chairperson, Intervention Assistance and Multifactor Evaluation teams.

Supervisor / Counselor, CHASE HOME FOR CHILDREN, Portsmouth, NH (1998 – 1999)

• Oversaw the staff, operations, and residents of a group home facility offering therapy and community-based services for at-risk adolescents ages 12-18.

• Included planning, budgeting, scheduling, and coordination of therapeutic and recreational activities and programs.

• Developed staff recruitment, training, management, and evaluation strategies that improved performance, retention, and employee satisfaction. Supervised 8-12 residential counselors.

• Innovated and improved individual treatment plans as well as communication/coordination with community services, families, and interacting agencies.

Previous experience:

Chemical Dependency Counselor, Prospects –Frisbee Memorial Hospital, Rochester, NH

Administrative Coordinator, Agentry Staffing Services, Portsmouth, NH

Office Manager, Star Services, Rochester, NH

City of Cincinnati Treasury Department, Cincinnati, OH

Assistant Auditor, Fifth Third Bank, Cincinnati, OH

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