Customer Service Administrative Assistant

Francisco J. Rivera

*** ***** **. ********, ** **231 760-***-**** email: zr0jx5@r.postjobfree.com

Four years of superior Customer Service experience.

Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, and Microsoft Outlook®). Type 50wpm.

Bilingual in Spanish/English (read, write, and fluently speak)

Marketing and Advertising experience with over five years.

Work Experience

Imperial Valley Press, El Centro CA

Marketing Consultant

Able to acquired new and existing customers to advertize with the Imperial Valley Press, Spanish newspaper Adelante Valle, IV Press Online and Valley Women Magazine.

Duties include outgoing daily sales, making calls to existing customers, monthly goals, and able to fill out paper work for advertising.

Supervisor : Jorge Barria 760-***-****

Aztec Shops, Calexico CA

Customer Service Assistant (voluntary)

Served as an assistant to the store to give superior customer service to all customers.

Duties included maintaining the merchandise fresh, maintain the store clean, and making sure the sales floor look decent at all times.

Supervisor : Aracely Calderon 760-***-****

Advantage Sales and Marketing, El Centro CA

August to December 2011

September 2010 to August 2011

Lead Sales Specialist June to December, 2009

Prepared Marketing cart to sample grocery or home products at store.

Engaged with the customer to pursue the purchase of the product sampling.

Supervisor : John Burnham 760-***-****

Calexico Unified School District, Calexico CA

AVID Tutor January to June, 2009

Tutored students in various subject areas including Reading, Math and Science.

Conducted weekly binder checks to every student in the program.

Monitored the student’s school progress year round.

Supervisor : Tara Gallegos 760-***-****

City of Calexico, Calexico CA Internship

Administrative Assistant March to May, 2009

Serve as an administrative assistant for the Business Improvement District which included taking notes, attending weekly meeting, managing expenses, and type weekly agendas for district members.

Superviso : Julia Osuna 760-***-****

Sprint-Nextel Company, Calexico CA

Retail Sales Consultant September 2006 to October, 2008

Introduced new cell phones and plans.

Sales in order to hit a monthly quota.

Maintained a good relationship with the customer by making sure they had the correct cell phone plan and see if their bill was accurate.

Retention and productivity in order for customer to no go to another wireless company.

Supervisor : Salvador Ayala 760-***-****

Education

2009 Bachelors Degree in Public Administration

San Diego State University

2005 High School Diploma

Calexico High School

Professional References

Salvador Ayala Sprint Store Manager 760-***-**** Graciela Leon ASM Store Manager 760-***-****

Julia Osuna Housing Manager 760-***-**** Gabriela Garcia Executive Assistant 760-***-****

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