Customer Service Sales Representative

Sandra Meyer

**** ************ ***** ******, ** *3547

813-***-**** * *********@*****.***

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Work Experience:

Freelance Writer:

09/09 - Present:

Write occasional articles for following entities: Osprey Observer, Positive Impact Magazine, Organic Medicine Online, AOL City’s Best Listings, IB Publications, XYZ Media, neoSaej.com, Examiner.com

Application Systems Analyst

7/2001 – 12/2007 Progressive Insurance, Riverview, FL

Write technical procedures for product enhancements in the Property & Casualty Insurance rate revision process. Research and code state changes to the quoting platform in C++. Work as part of several different project teams using the SDM principles. Able to multi-task and handle many projects at a time, sometimes with 10 plus projects. Very good organizational skills. Worked on various project enhancements and production issues, using SDM.

QA System Analyst

10/2000 - 7/2001 Progressive Insurance, Mayfield Heights, OH

Automated testing for P & C rate revisions. Used Test Mentor to run regression tests on the policy applications. Graphed performance results from regression tests in Excel.

Information Systems Analyst I

8/1998 - 10/2000 Progressive Insurance, Mayfield Heights, OH

Created rate revision offerings for the Auto products for all 50 states. Worked on project teams with various platforms as a representative for our internal Ownership WorkBench software. Tested offerings manually and with Test Mentor. Responsible for updating technical procedures. Also wrote documentation for product enhancement procedures.

Business Analyst II

1/1997 - 8/1998 Progressive Insurance, Mayfield Heights, OH

Did system testing for mainframe rate revision team. Created test conditions for various system requirements in the rate revision process as well as testing and business analysis for framework releases.

Underwriting Help Desk

10/1995 - 12/1996 Progressive Insurance, Mayfield Heights, OH

Part of a team designed to support the Underwriting/Customer Service groups by providing phone support to answer complex underwriting questions and help them use the tools to solve the issues themselves. Coached CSR's on how to deal with difficult customers. Worked various reports for the Commercial Vehicle underwriting department.

Commercial Underwriter/Customer Service

6/1991 - 10/1995 Progressive Insurance, Mayfield Heights, OH

Quoted policy premiums, process and underwrite new business policies for Commercial Vehicle. Also processed endorsements, cancels, and renewals. Part of various task force teams for production quality and rate revision teams. Team leader for processing Pended Cash and Error reports task force.

Inside Sales Representative

5/1990 - 6/1991 High Quality Tools, Wickliffe, Oh

Answer sale calls, provide quotes to external and internal customers. Expedite and track orders. Also handled accounting duties and set up the new computer system for the company.

Inside Sales Representative

8/1996 - 5/1990 Sandvik Coromant, Parma Heights, OH

Answer sale calls, provide quotes to external and internal customers orders. Expedite and ship orders.

Education

05/2009 Bachelor of Arts – English

Ellis College of NYIT, Old Westbury, NY

I have taken independent coursework in C programming, introductory Java and various general coursework at Cuyahoga Community College, Hillsborough Community College and Lakeland Community College. I have also taken various coursework through my employer including: OO Analysis and Design, Problem Solving, Process Mapping, Project Management Fundamentals, XML, Software Development Methodology, System Testing Principles and Requirements Analysis Fundamentals.

Graduated Summa Cum Laude.

Member of Golden Key International Honor Society

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