Management Resume

PROFILE

Seasoned Manager with fifteen years of progressive experience in the areas of Security Enforcement, Customer Service, Personnel Training and Department Management. Proven leadership skills during recent U.S. Army deployment managing soldiers in high-stress environment. Advanced computer knowledge with heavy multi-tasking and time management abilities. Seeking challenging management position for a commercial business, contractor, or government agency that will make maximum use of my military and civilian experience.

EDUCATION

Formal

Bachelor of Science, Networking and Communications Management, DeVry University, Pomona, CA

Associates of Applied Science, Administration of Justice, Citrus College, Glendora, CA

Professional/Technical Courses

Completed several courses in Project Management, Principles of Economics, Principles of Business & Management, Financial and Managerial Accounting, Business Writing and Public Speaking

Completed several US Army Leadership courses

PROFESSIONAL EXPERIENCE

Military Police Manager U.S. Army National Guard, Nevada & Iraq

• As a Sergeant First Class, managed 30 military police soldiers performing military and civil operations under stressful conditions.

• Conducted training, individual development, and supervised the well-being of soldiers.

• Prepared mission plans and conducted mission operations

• Managed platoon resources, determining necessary equipment for missions and supervised equipment maintenance.

• Managed physical security for designated individuals, high value installations, facilities and equipment, protecting over $5M in government assets.

Security Supervisor Renaissance Hotel, Las Vegas, NV

• Supervised 11 employees ensuring the safety of hotel employees, guests, visitors, and high value property.

• Managed Closed Circuit TV system and monitored estate property worth several million dollars.

• Provided outstanding customer service to hotel guests and visitors enhancing customer satisfaction and contributing to the hotel’s profitability.

Jeffrey M. Ward, Page 2

Security Officer Beverly Hospital, Montebello, CA

• Patrolled property and ensured the safety of hospital patients, employees and property.

• Observed and reported unusual activity and was instrumental in achieving 100% safety of lobby and emergency entries.

• Responded to emergency incidents and was responsible for saving several patients.

Security Field Manager Sentinel Guard Systems, Los Angeles, CA

• Patrolled property and ensured the safety of contracted sites visitors, employees and property.

• Observed and reported unusual activity and was instrumental in achieving zero lost or damage of account property.

• Supervised over 20 Security officers and operated company vehicle to contract locations around LA, Orange, San Bernardino and Riverside Counties. Managed limited staff by contacting replacement officers.

COMPUTER SKILLS & SPECIAL QUALIFICATIONS

• Proficient in the use of Microsoft software applications: Project 2000, Office Suite & PowerPoint

• Possess Public Affairs experience with California Civil Air Patrol

• Currently hold U.S. Government clearance

AWARDS /ACHIEVEMENTS

Awarded several US Army and National Guard Medals: Army Commendation Medal, Nevada National Guard Commendation Medal, Army Achievement Medal, Army Reserve Achievement Medal, Humanitarian Service Medal, National Defense Medal and Louisiana Emergency Service Medal

EMPLOYMENT HISTORY

2007 – 2008 Military Police Manager, U.S. Army, Iraq

2000 – 2007 Military Manager, Army National Guard, CA & NV

2004 – 2007 Security Supervisor, Renaissance Hotel, Las Vegas, NV

2003 – 2004 Senior Project Manager, DeVry University, Moreno Valley, CA

2002 – 2003 Security Officer, Beverly Hospital, Montebello, CA

2001 – 2002 Security Field Manager, Sentinel Guard System, Los Angeles, CA

2000 – 2001 Security Department Manager, Puente Hills Mall, City of Industry, CA

2000 – Prior U. S. Army / Army National Guard. Served in various assignments of increased responsibility in positions involving security operations and training at several U.S. Army installations worldwide as a Non-Commissioned Officer and received Honorable Discharge.

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