Customer Service Manager

Brittany Jakeway *** Brookmeadow Lane Apt * Grandville, MI 49418

269-***-****

*******.********@*****.***

Objective

To obtain a position where I can improve and enhance my abilities, and contribute to continuing growth and success.

Education

Bachelor of Arts in Communications, from Grand Valley State University, 2008

Major: Communications, graduated with a 3.24 GPA.

Experience

Trinity United Methodist Church, Grand Rapids, MI

Office Manager

• Responsible for ordering office supplies, handle technology issues, greet visitors, organize usage of the building, maintain staff schedules, and provide administrative support to the staff and congregation.

• Publish the monthly newsletter, weekly bulletin, update the church website and manage social media sites, as well as various other administrative tasks that are asked.

Humane Society of West Michigan, Walker, MI

Customer Service Team Member

• Worked with a team of customer service members in a busy environment, while providing excellent and professional service to our clients.

• Helped out other staff members when needed in various tasks from administrative duties to the care of animals at the shelter.

Whirlpool Customer Experience Center (Aerotek), Benton Harbor, Michigan

Consumer Direct Sales

• Assisted customers from purchasing parts and accessories, to helping troubleshoot any problems customers may experience, while providing a professional and friendly customer experience.

• Enhanced customer loyalty across Whirlpool Corporation’s portfolio of brands.

Michigan Blood, St. Joseph, Michigan

Donor Relations Assistant

• Assisted Donor Relations Specialist in various clerical tasks, such as creating flyers, posters, and table tents for blood drives, and also other clerical tasks.

• Scheduled individuals for blood drives.

Interpersonal/Communication Skills

• Strong people skills

• Comfortable in collaborating, brainstorming, and expressing ideas. And transforming those ideas and goals into print materials.

• Strong writing/editing skills

• Public speaking skills

Organization/Administrative Skills

• Deadline management-able to adhere and meet deadlines.

• Website and social media management/editing

• Proficient in Microsoft Office, different programs such as Shelby Systems, Wordpress, Mailchimp.

• Clerical/Office Duties

Activities

• Wilton Cake Decorating Classes, dance classes, volunteering at the Humane Society, and being involved in the community.

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