Customer Service Administrative Assistant
Resume:
Dana R. Rayburn
Flagler Beach, FL 32136
********@*****.***
Objective:
A position with an organization where my skills are utilized and my long term contribution is desired
Employment History:
Sonus Hearing Professionals Inc
Ormond Beach, FL
2007 - 2009 Patient Care Coordinator
Responsible for scheduling patients for hearing test and routine follow ups. Also performed minor in house repairs of hearing aids and sent out aids that could not be repaired on site. Ordered and followed up on orders of new hearing aids performed all in house orders paper contracts, in addition to maintaining computer data. Submitted weekly reports to the corporate office. In addition to customer service my other functions included office supplies, patient records and opening and closing office. In addition I made bank deposits as well as balancing the account daily.
Forest Hills Cooperative
Ann Arbor, MI
2001 - 2006 Administrative Assistant
Responsible for processing applications for people applying for HUD housing. Including recertification for members who are receiving subsidized housing. Assisted members with work orders request, changes in family size, add new residents to their units and all other concerns. Also performed other office duties,including switch board,front desk, ordering all supplies for office and community room. Assisted managing agent daily.
State Farm Insurance
Ann Arbor, MI
1994 - 2001 Service Specialist
Responsible for maintaining client records and updating their insurance needs. Advised on auto, home, health and life insurance policies. Assisted clients in filing claims and making premium payments. Also performed other office duties including switch board and client greeting.
Super Sales of America, Inc.
Ann Arbor, MI
1992 - 1994 Regional Operations Manager
Responsible for coordinating all activities related to the production of a nation wide retail consumer show. Hired temporary staffing over 200 markets a year. Supervised operations coordinators. Interfaced with road crews and coordinated fund distribution. Negotiated rates with convention halls, local unions and various contractors throughout the United States. Liaison between all departments.
School Tech, Inc.
Ann Arbor, MI
1986 - 1992 Customer Service Representative
Inside sales assisting customers with the purchasing of athletic,scientific,medical and video products. Determines freight routing alternatives and pricing. Assisted company switch board when needed.
Education:
High School
Major: College Prep
Thurston High
MI Major: Nursing
Schoolcraft College
MI
Certificates and Licenses:
Certified Occupancy Specialist, HUD, MI
Skills and Abilities:
Participated in various management training programs and seminars. Computer skills Microsoft Office, Excel, Word, MsDos and Novell Network
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