General Manager
Resume:
Christine Little
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PROFESSIONAL SUMMARY
Dedicated professional with seven years of successful management experience. Quick study with an ability to rapidly achieve organizational integration easily assimilates job requirements and aggressively employ new methodologies. Energetic and self-motivated team player/builder. At ease in high stress, fast-paced environments with emerging and multiple responsibilities. Excellent leadership, oral/written communication, interpersonal, intuitive, and analysis skills. Thrives in both independent and collaborative work environments.
EDUCATION
Dale Carnegie, Cedar Rapids, IA
Leadership Training, April 2007
University of Phoenix, Phoenix, AZ.
MBA Business Administration and Global Management, June 2005
Computer Skills
Microsoft Office 2007 Word, Excel, Power Point, Access, Outlook, and Windows Vista, AS400
EXPERIENCE
WAL-MART, Coralville, IA 2008-Present
Assistant Manager
Effectively leading, coaching and developing a large and dynamic team of associates. Managing over 16 million dollars in sales volume per year, overseeing and executing all operations and merchandising standards of excellence. Entrusted with making area-specific merchandising, operations and people development decisions, including budgeting/forecasting and assessing economic trends and demographic information. Demonstrate the highest of ethical standards, a passion for excellent customer service, an appreciation for diversity (in culture, style, views), as well as the ability to foster a supportive, collaborative and productive environment. Exceptional communication, customer service and interpersonal skills, as well as prioritization, analytical and problem resolution capabilities.
LIMOLINK, Marion, IA 2004-2008
Logistics Supervisor
Leading, guiding, and training of hourly employees. Conducted needs assessments to identify performance gaps, and provide internal consulting services to recommend performance improvement solutions. Reporting preparation and analysis as necessary to manage call center operations. Responsible for the design, development and delivery of major new training courses based on strategic corporate business plans and functional areas or site need assessments. Obtained desirable gross profit margins when there is a multiple affiliate presence in a given market. Successfully achieved exceptional ratings for accuracy, quality, and professionalism as demonstrated to clients and peers.
COMPUTER DOCTOR, Marion, IA 2003 to 2005
General Manager
Management of a computer repair and diagnostic service shop for residential and small business customers. Proposal generation for corporate clients and the creation of marketing materials. Additionally was responsible for analysis of market trends to anticipate future growth and increased customer base significantly by providing a professional level of service.
McLEODUSA, Cedar Rapids, IA 2001 to 2003
Customer Service Representative
Cross-trained in various departments to ensure desired customer satisfaction levels. Handled customer inquiries, customer issue resolution with a desired outcome of retention, and initiating discontinuation of services for non-payment. Various recognition awards received for exceeding customer service levels and other departmental goals.
MK SOLUTIONS, Wyandotte, MI 1998-2001
Logistics Coordinator, Office Manager
High-level communications with clients including Mars Candy, K-Mart, and Eagle Boat Trailers to determine transportation needs. Coordinating customer needs with driver selection and mapping routes to ensure timely and accurate service levels. Hiring and management of staff as well as acquiring new clients. Significantly increased annual revenue with new client acquisition.
MILITARY EXPERIENCE
UNITED STATES NAVY, Adak, AK 1990 to 1992 Operations Specialist – Honorable Discharge
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