Customer Service Manager

BRENDA MARCO ALCANTARA

Address: *** ****. *** ********, *** Pablo City, Laguna, Philippines

Mobile: +63-950*******

Email: ****************@*****.***

Key Qualifications and Skills

• Dedicated and hardworking person.

• Flexible and innovative with any assigned tasks.

• Able to work independently with minimum supervision.

• Proficient in using office equipment such as Scanner, Fax, Printer

• Computer Literate

EDUCATION

Undergraduate of Bachelor of Science in Computer Science 1998

San Pablo College

Laguna, Philippines

ADMINISTRATIVE BACKGROUND

BANAGALE ACCOUNTING OFFICE

Laguna, Philippines

June 2003 – November 2011

Secretary/ Receptionist to the Accountant C.P.A.

• Answer telephone calls; attend to incoming clients and visitors.

• Handling and distributing all incoming and outgoing correspondences and faxes.

• Typing and preparing all documents and correspondences, such as letters, reports, tender, specifications, submission proposals, faxes, etc.

• Providing secretarial/clerical support to Project Directors to include but not limited to: filing, photocopying, binding, sorting, typing, etc.

• Maintaining office filing system (hard and electronic copy)

• Controls office supply stocks and in-charge for ordering and preparing LPO.

Accounts Assistant

• Receive and process all invoices, expense form and requests for payment.

• Maintains and update files for payment documents, invoices, purchase orders, requisition, accounts payable and receivable.

• Verify calculation and input codes in to the Accounts system in an accurate manner.

• Matching supplier’s delivery for the petty cash and ensure that reconciliations are completed on a weekly basis.

• Prepare cheques for payment.

• Prepare monthly payroll.

• Perform clerical duties such as sorting mail, filing and typing, operates variety of general office equipment.

Receptionist

• Answer telephone calls.

• Greet customers and answer their queries.

• Maintain records and file for auditor’s audit.

• Note requests for wake-up calls, transport arrangements and other general enquiries.

SERVER CREW/ CASHIER

JOLLIBEE FOOD COMPANY

San Pablo City, Laguna

June 5, 2002 – May 30, 2003

Job Description:

>Ensured quality service and work in a multi-task.

>Customer Service, Party Hosting,

>Perform food preparation duties such as preparing salads, cold dishes, portioning desserts and brewing coffee.

>Remove dishes and glasses from tables or counter and take them to kitchen for cleaning.

>Cashier

>handling guest complains among others

>Perform other tasks and responsibilities that may be assigned.

PERSONAL DETAILS

Nationality : Filipino

Date of Birth : November 24, 1977

Marital Status : Single

Age : 34

REFERENCES

Mr. Palermo A. Bañagale

Manager

105 M. Paulino St, Laguna, Philippines

Tel. No. +63-049-*******

Mr. Romel S. Evangelista

Laguna College School Treasurer

I. Barleta Street, Laguna, Philippines

Tel. No. +63-049-*******

I hereby certify that all information written above is true and correct.

BRENDA M. ALCANTARA

Contact this candidate