Customer Service Technician

Randall S. Cheatwood

Skills:

• Develop production schedules

• Maintain inter-department communications

• Facilitate meetings

• Monitor production status

• Well organized

Education:

• 2002 – 2007 Mississippi College

• B. A. of Business Administration

• Sandra Parks Outstanding Academic Achievement Award

• 1979 – 1981 East Central Community College

• A.A. S. Drafting Degree

Experience:

• ABB/Kuhlman 1998 - 2011

o Senior Drafter (3 years)

Create and maintain drawings and Bills of Material

Review customer specifications

Troubleshoot production issues

o Engineering Technician / Design Team Leader (3 years)

Quotations

Re-design products for ease of manufacture

Develop new products for production

Maintain ISO records

o Production Scheduler (6 years)

Develop and maintain production schedule

Facilitate production meetings

Track production status of all customer orders

Work closely with purchasing to monitor inventory levels and lead times

Update customer service daily on order status, delays, and new completion dates

o Production Supervisor (1.5 years)

Supervise production personnel

Utilize 5S and Lean Production practices

• Con-Bro Senior Drafter 1996 - 1998

Maintain all drawings and Bills of Material

• Calvert Company Senior Drafter 1993 - 1996

Check all drawings and Bills of Material

Liaison between management and engineering

• Thomas Discount Grocery Clerk 1992 - 1993

Served all customers

Assisted with inventory

• Diversified Technology Engineering Support Specialist 1988 - 1992

Develop and maintain all drawings and Bills of Material

Designed new products

Worked with vendors to improve quality and reduce cost

• Howard Industries Engineering Technician 1981 - 1988

Developed drawings and Bills of Material for production

Check all orders prior to production release

Training / Seminars:

• Lean Manufacturing – Institute for Lean Systems

• ABB Leadership – ABB

• ISO Internal Auditing – Kuhlman Electric

Computer / Software Experience:

• AutoCad 2010

• Microsoft Office

• Macola MRP software

• Lotus Notes

• SAP ( requisitions )

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