Virtual Assistant,Virtual Agent, Virtual Customer Service Agent,
Resume:
Valerie Stroud
Fairfield, Ca
***********@*****.***
SUMMARY OF QUALIFICATIONS
A highly ambitious, self-disciplined, professional with over 15 years of Administrative Support, and
4 years Virtual Home Office experience. I am detail-oriented, self-motivated, hard worker, analytical, goal-driven, flexible, known for going the extra mile, consistently exceeding employer and customer expectations. Proven ability to work positively under pressure and adapt quickly to new roles and challenges. Ability to work independently, multi-task, and effectively with little or no supervision.
PROFESSIONAL EXPERIENCE
Real Estate Wholesale Marketer, Fairfield, Ca (Home Office)
2008-Present
.Act as liaison between wholesale investors and realtors while conducting independent
research marketing strategies to increase sales.
.Ability to build business relationships with wholesale investors and realtors.
.Enter real estate contracts, managed files, and records to effectively
.Successfully handled heavy telephone contact with realtors, brokers, and contractors in a professional
and friendly manner.
PROTECH Inc, Fairfield, Ca
2006-2007
Administrative Assistant
.Managed the front office, provided extraordinary customer service to the general public with the ability to multi-task; cross-trained in other departments to benefit the company.
.Accurately completed and verified employee time records using Quick Books.
•Performed data entry of vendor, sales, and payroll accounts, as well as accounts receivable and accounts payable. Provided support to the sales staff in duties including: order taking, typing correspondence, faxes, phone messages, mailing, deliveries, and incoming emails for the sales staff.
•Researched and compared pricing quotes for the ordering of office supplies and equipment to effectively save the company time and money.
•Successfully implemented a new filing system, which resulted in streamlining daily operations.
SOLANO COUNTY IHSS, Fairfield, Ca
2005-2006
Care Provider Assistant
•Provided transportation to clients and assisted with housekeeping duties such as cooking,
cleaning, washing clothes, and running errands as needed.
•Researched various resources and programs that benefited the client to improve their health.
•Accomplished the ability to establish relationships with clients and case managers.
•Ability to handle records of clients’ progress and report any changes to appropriate case manager.
APPLEONE (Staffing Agency) Walnut Creek, Ca
2004-2004 Key Assignments:
District Attorneys’ Office, Legal Clerk
•Ability to read and interpret legal documents, answered all phones inquiries, and accurately entered court subpoenas.
.Retrieved and distributed files upon request daily for judges and lawyers.
John Muir Medical Center, Appointment Scheduler(Call Center Environment)
•Efficiently answered inbound calls from patients courteously and professionally.
•Proficient in scheduling medical appointments and computerized scheduling
systems.
.Ability to maintain patient confidentiality; originated, updated, and maintained patient
information and records.
(Will explain at interview 2002-2004)
SCI-TEK STAFFING (Staffing Agency) Benicia, Ca
2002-2002
Office Assistant
•Managed the front office and provided quality customer service to the general public through phone communications; typed correspondence, reports, and entered vendor information into the database.
•Entered documents in the computer, and distributed the mail on a daily basis.
•Achieved the ability to learn and gain knowledge of all company departments effectively for
quality production standards and met deadlines using good management skills.
ADECCO INC (Staffing Agency) Vallejo, Ca
2000-2001
Key Assignments:
City of Vacaville, Housing Authority, Senior Clerk
•Provided exceptional customer service and phone communications to the general public and clients; transferred incoming calls to appropriate staff.
.Typed correspondence, memos, reports, and efficiently prioritized projects and established deadlines; assisted case manager’s with client cases’ to help provide quality service to their clients on behalf of finding affordable housing resources, food vouchers, and other needs.
.Ability to learn and gain knowledge that applied to the overall daily functions within the dept.
Genentech, Inc Data Entry Clerk
.Accurately entered documents, and discrepancies into the database; verified, proofread,
and corrected necessary errors as needed for completeness.
.Assisted with weekly departmental reports and audits. Implemented and improved new filing
system to ensure each dept ran smoothly, which saved the dept. time and money.
.Gained knowledge and the ability to cross train in other departments.
NORTHBAY MEDICAL GROUP
1999-2000
Appointment Clerk II (Call Center Environment)
•Successfully and efficiently worked in a fast paced environment with ability to change direction midstream as needed to assure quality service to patients.
•Professionally answered heavy inbound calls and scheduled medical appointments.
•Ability to cross train and assisted medical staff with back office functions to benefit the company.
•Demonstrated team work abilities while working with co-workers, physicians, and medical staff.
•Received many patient commendations due to having compassion, positive attitude, being efficient, going the extra mile to make a difference, which resulted in patient satisfaction and repeated business for the company.
WESTAMERICA BANK CORP
1998-1999
Loan Processing Clerk
•Processed loan applications into the computer, analyzed and verified all loan documents to determine approval.
Assisted other departments when short staffed to make sure production was up to standards
•Conducted multiple transactions throughout the workday while using time management skills to increase productivity.
•Created a loan processing filing system, which resulted in expediting the loan process for all departments.
(Will explain at interview 1996-1998)
CONTRA COSTA COUNTY HEALTH SERVICES
1993-1996
Medical Appointment Clerk (Call Center Environment)
•Efficiently handled over 125 inbound calls daily and scheduled medical appointments in a call center
environment and consistently met daily department goals.
•Ability to learn new tasks, while working in a fast paced environment, established effective relationships and worked as a team with patients, staff, and management.
•Accurately entered patients’ demographics, medical history in to the computer.
•Ability to maintain patient confidentiality.
EDUCATION:
A.S. Business Administrative Support Services,. Solano Community College, Fairfield, Ca
CERTIFICATES: Word Processing and Clerical Specialist
Recognition: Received recognition for work ethnics, customer service relations, interpersonal skills,
positive attitude, and ability to perform above expectations.
KEYWORDS: virtual assistant, data entry clerk, home based agent, clerical assistants, work from home claims assistant, call center, customer service, claims support, medical office, real estate assistant, account rep, claims assistant
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