Customer Service Manager
Resume:
PRATIK AHIR
Patchogue, New York 11772
**********@*****.***
Objective
Seeking a position as an Accountant, where extensive experience will be further developed and utilized.
Education
CUNY Queens College, Flushing, New York
Bachelor in Accounting, December 2011
Minor in Economics, December 2011
GPA 3.16
SUNY Nassau Community College, Garden City, New York
Associate in Science, Accounting, May 2010
GPA 3.22
Coursework
Business Economics, Corporate Finance, Financial and Managerial Accounting, Individual Income Tax (2012), Governmental Tax, Auditing, Marketing, and Business Law.
Work Experience
Comfort Inn by Choice Hotels, Medford, NY March 2008 to February 2012
Audit Clerk
• Served as an auditor within the hotel industry
• Primary function involved creation and maintenance of various audit reports which assessed the ongoing performance of hotel and guest services.
• Cash, Credit, and Bank reconciliations responsibilities.
• Utilized internal audit system to enter and create various auditing reports related to: daily sales, credit card billing, room rates, account payable and receivable, beverage and food expenses, and hotel misc. expenses.
• Provide training and supervision to front desk employees regarding the night audit tasks
• Responsible for training the new guest service agents regarding front desk duties, reservations, and overall guest/customer service relations.
R.B. Developers, Surat, Gujarat, India August 2005 to August 2006
Assistant Manager (Construction Company)
• Process invoices and statements of various vendors
• Banking responsibility
• provided customer service
Computer Skills
Advanced knowledge of Microsoft Word, PowerPoint and Excel
Proficient in Choice Advantage (property management system for hotel)
Dollar on Net (Credit and Debit card close batch software)
Basic knowledge of Quick books & ADP payroll software
Languages Skills: Fluent in English, Hindi and Gujarati
Contact this candidate