virtual administrator

Professional Experience

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? Administer, troubleshoot and secure national knowledge management portal for major telecommunications network attorney / franchise agreement negotiation teams

? Define Information mapping and knowledge management requirements for application developers, oversee catalog and migration of 4,000+ files

? Train all members of the teams (trained atty and consultant members), provide updated user teaching materials in print and online

? Provide first response to member (200 members) request for user help

? Provide communication and reports to Supervising attorneys, written resources draft policies for credentials and electronic data discovery

? Coordinate efforts of document indexing team (5 remote members) with managed collection of over 4000 uploaded titles and varied file attachment types, troubleshoot issues with taxonomies and processes

? Make recommendations to Project Manager and Supervising Attorneys regarding changes in operations for health and optimized performance of the portal, improve ease of use for attorneys in locating files

? Technical Instructor: blog applications, knowledge portal user groups

11/03 – 2/05

LEGAL SECRETARY, Business and Finance Partner, Telecommunications Of- Counsel, Tax Of-Counsel

Wiley Rein LLP Washington DC.

? Manage document archival systems, document comparisons

? Develop and administer virtual private network for major telecommunications client

? Locate information and obtain file locations, content, provide summaries

? Process attorney time entries, process monthly attorney client invoices

? Manage calendar and meeting requests, coordinate with other internal and external parties of Washington DC policymaking and regulatory communities

? Format, edit and revise documents, answer phones and direct mail and information accordingly

? Edit, revise and format client and SHRM newsletters and articles re COBRA, Labor, FMLA compliance for Labor and Employment partner

? Reason I left - client – VERIZON – requested that I join them to work on FiOS Portal

04/00 – 11/03 EXECUTIVE ASSISTANT to the Chairman and President

Final Analysis Communication Services, Inc., Lanham, MD.

? Provide timely and relevant liaison and support to chief executive of a global Little LEO wireless data acquisition and launch services company

? Lend support and direction to project teams, facilitate communication between remote groups and managers. Develop administrative and operational improvements for human resources, organizational information and other processes increasing efficiency

? Coordinate with all senior management on team deliverables and special project planning logistics communications and activities for successful deliverables

? Utilize business-writing skills with all board, committee and external communication, draft agendas, minutes; assemble, publish distribute and archive all board and committee materials

? Created and maintain new filing / central filing database (ACCESS) system archiving corporate records and facilitating faster cataloging and location online

? Created international extranet for World Radiocommunications Conference 2003 consulting Team hosting 23 users and storing customized live databases and dynamic document libraries in five languages

? Extensive litigation file archival support to outside counsel and executive for due diligence and discovery

6/99 – 4/00 EXECUTIVE ASSISTANT to the Vice President and

Federal Regulatory Group, Bell Atlantic Government Relations.

? Support 10-member group engaged in FCC liaison action, industry coalition and consensus building actions

? Created FCC Inquiries database using ACCESS for BA’s application to the New York 271 application, which was historically approved in December 1999

? Arranged all associated meetings pooling internal executives and FCC members, produced PowerPoint presentations and Access reports for same

? Published weekly Regulatory report for senior corporate mgmt team members

09/98 – 06/99 EXECUTIVE ASSISTANT to the President

Riggs Capital Partners, $100M start –up Venture Capital Fund

? Provided VIP support: arranged extensive travel, managed office information and appropriate peripherals

? Synchronized internal calendar and meeting demands with external corporate board and appointment seat meeting commitments and political events

? Created complex PowerPoint presentations and meeting documentation for Investment Banking executives of $100 M Venture Capital Fund.

? Prioritized incoming information and requests, proactively triaged conflicting action items

? Built new administrative infrastructure establishing an efficient administrative start-up organization (create file systems, office procedures, electronic organization, etc.)

? Draft agendas, take and revise board and committee minutes for Riggs Capital Partners Board meetings, produce board reports and assemble reports, archive corporate governance items

03-98 –

09/98

EXECUTIVE ASSISTANT to the President and CEO

EnergyWorks USA L.L.C, Landover MD

? Organized and stored office files, archives and information

? Formatted and edited complex PowerPoint presentations and business plan

? Acted as operational liaison to facilitate coordinated development efforts between corporate office and offices in Atlanta, Portland, Mexico and Indonesia

? Created and updated database filing/cataloging system using Microsoft Access to establish document archival system

11/95 –

04/98 EXECUTIVE ASSISTANT, to the Sr. Vice President , Corporate Secretary/ General Counsel

Office of the General Counsel, Iridium LLC, Washington DC

? Created and managed Law Library and legal files, corporate governance files

? Provided executive and project support to the General Counsel of global wireless satellite telecommunications corporation

? Prioritized and assigned departmental action items and assisted with project management workflow improving response to corporate and investor requests for information or assistance.

? Organized and executed international Board of Directors and investors’ communications and meetings (requiring international travel), responses to board questions and special reports to board members inquiries.

? Drafted correspondence, edit PowerPoint presentations, agendas and minutes for Board and Committee meetings.

? Prioritized multiple ongoing action items, projects and resources with Legal Department staff, corporate personnel and outside domestic and international investors.

? Produced and tracked investor correspondence, utilized independent judgment to coordinate workflow and investor requests for legal consultation.

EDUCATION James Madison University 1985

Bachelor’s of Music, Vocal Performance

Certified Knowledge Manager (CKM) May 2007) – KM PRO

MS Office 2000, 2003 applications; numerous hands-on update courses

Lotus Notes, Outlook, Google Groups, GMail

Certificate of Accomplishment 2006 IBM Lotus QuickPlace – Integro Training

SOFTWARE

SKILLS ? Advanced Microsoft Office 2003: Word, Excel, PowerPoint, Outlook

? Intermediate Microsoft Access

? IBM Lotus Notes

? Adobe Acrobat 8

? Introductory Microsoft Project 98

? QuickBooks 2005 Premier Edition

? WebOffice/WebEx Service Provider 2001-2007

? IBM Lotus QuickPlace 6.5.1

? WordPress 2.2, Blogger, Google Groups

Nonprofit ? SoMD CAN / College Access Network– Site Advisor, Patuxent High School – advise Juniors and Seniors on college access and scholarship opportunities, launched collaborative site for all site advisors for file sharing, archiving and discussions

? Cantor, Choir member, Jesus Divine Word Church – Huntingtown MD

? Council Representative for Huntingtown High to Calvert County Council of PTAs; created web presence October 2007

? Web site administrator for HHS PTSA Virtual Lounge

? Corresponding Secretary, Huntingtown High School, PTSA 2006, Served on Scholarship Committee 2005

? Secretary, League of Women Voters Calvert County Board of Directors, Web Services Advisor to State web manager 2005-present

Other ? Blog coach, collaborative services and knowledge portal expertise, document retention and ESI/Discovery policy development, technical training and first line help desk experience

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