Technician Customer Service
Resume:
William T. White
Buford, GA 30519
******************@*****.***
Summary of Qualifications
I have been an electronics technician for over 20 years, via military and private sector service. With the experience I have gained, I would be a great candidate for employment consideration with your company.
Employment History
8/2009-Present Lockheed Martin Corporation, Atlanta, GA Hardware Technician, Contractor- Center for Disease Control and Prevention
• Provide 24/7/365 on-call immediate response support for 1900 Minicomputers that are networked through a web-based security monitoring system.
• Perform quarterly hardware upgrades, equipment calibrations, and preventive maintenance on 5900 Bio-Medical equipment devices.
• Test, troubleshoot, and repair electrical hardware equipment for 1400 Microprocessors used within a networked environment.
• Successfully create software test scripts for Microcomputer software alarm systems.
• Troubleshoot, repair, and perform preventive maintenance on the LTV 1200 Ventilator, AccuTemp AXC27L, VXC-2 Vaxi-Cool, KL-25, KL-50, KL-50ET pill counters, Precision Printers and Automated Packaging System (APS).
• Assemble, wire, test and commission new electrical controls & devices.
• Debug & repair electrical/electronic, control equipment.
• Create technical documents, compile test results and prepare reports for hardware and software quality control.
• Assemble complex electrical and electronic devices such as Control Boards, Power Supply Boards, and Display Boards.
• Perform oral briefings for Local, State, and Federal Officials dealing with electrical components, procedures, upgrades, and performance issues to improve their overall understanding of the electrical components and its monitoring capabilities.
• Government Secret Clearance issued for this position.
3/2007-7/2009 Whirlpool Corporation, Benton Harbor, MI Product Safety Technician
• Inspect field return products against allegations of property damage or bodily injury.
• Inspected high voltage and low voltage products.
• Provide inspection results to senior product engineers for product improvement assessment.
• Provide inspection reports to legal department and corporate product safety managers for use in court.
• Employ use of test, measuring, and diagnostic equipment to troubleshoot products to component level.
11/2004-12/2006 Thomson Inc. (RCA), Indianapolis, IN Product Assessment Technician (Contractor)
• Analyzed telecommunications products from technical and customer standpoint.
• Evaluated product performance from 1st stage build to final stage production.
• Provided detailed reports of final build products via excel format to quality engineers for assessment.
• Evaluated/troubleshot hardware defects as guided by Thomson (RCA) customer service guidelines.
• Employed use soundproof chambers, oscilloscopes, current and voltage sensing equipment, software driven tests, and power interruption devices to evaluate product performance.
8/2002-10/2004 Crown International, Elkhart, IN Electronics Technician
• Tested, diagnosed and repaired customer audio amplifying equipment to component level in an individually time managed setting.
• Troubleshot high voltage producing amplifying equipment to component level.
• Utilized Microsoft based programs to document and status all work assignments.
• Employed oscilloscopes, multi-meters, sweep generators, and soldering platforms to diagnose and repair customer equipment to component level.
9/2000 – 8/2002 SBC/Ameritech, Kalamazoo, MI Communications Technician
• Installed/repaired residential and business telephone service in an individually time managed setting.
• Worked aloft and in constricted areas for lengthy periods of time.
• Used ladders, safety harnesses, safety boots and additional PPE to ensure safety.
• Accessed company provided laptop to procure daily installation and repair assignments.
• Assured optimal telephone service satisfaction through direct customer interaction.
9/1994-4/2001 Communications Test Design Inc., South Bend, IN Electronics Technician
• Achieved highest promotable technician level in the company (Class A).
• Tested, diagnosed, and repaired wire-line data and voice handling equipment to component level with the aid of computer software diagnostic program.
• Tested, diagnosed, and repaired Motorola wireless cellular transmit/receive equipment to component level with the aid software driven Motorola testing banks.
• Combined strong RF, high voltage and soldering backgrounds with multi-meters, oscilloscopes, frequency counters, schematic diagrams, wiring diagrams, sweep generators, logic analyzers and computer diagnostic software programs to accomplish daily repair projects assigned by branch manager.
• Authored and streamlined test procedures and troubleshooting processes.
• Adopted new technologies from partner companies and trained subordinate technicians.
5/1986 – 4/1994 United States Marine Corps (Honorable Discharge) Sergeant/Crew Chief
• Operated and maintained AN/TPS-32 and AN/TPS-59 air surveillance radar systems
• Keyed daily encrypted code into and maintained Identification Friend or Foe (IFF) detection system.
• Troubleshot all RF generating (analog), digital, and mechanical subsystems to component level.
• Troubleshot, maintained and repaired all high voltage and low voltage transmission equipment.
• Coordinated all scheduled maintenance services on AN/TPS-32 and AN/TPS-59 radar systems.
• Trained and supervised subordinates as prescribed by Marine Corps doctrine.
• Final Secret clearance issued for this military occupational specialty.
Education
Colorado Technical University, Denver, CO
Kalamazoo Valley Community College, Kalamazoo, MI
Indiana/Purdue University, South Bend, IN
U.S.M.C. Basic & Advanced Electronics Schools, Twenty-Nine Palms, CA
Norview Senior High School, Norfolk, VA
William T. White
3254 S. Puckett Rd.
Buford, GA 30519
******************@*****.***
Summary of Qualifications
I have been an electronics technician for over 20 years, via military and private sector service. With the experience I have gained, I would be a great candidate for employment consideration with your company.
Employment History
8/2009-Present Lockheed Martin Corporation, Atlanta, GA Hardware Technician, Contractor- Center for Disease Control and Prevention
• Provide 24/7/365 on-call immediate response support for 1900 Minicomputers that are networked through a web-based security monitoring system.
• Perform quarterly hardware upgrades, equipment calibrations, and preventive maintenance on 5900 Bio-Medical equipment devices.
• Test, troubleshoot, and repair electrical hardware equipment for 1400 Microprocessors used within a networked environment.
• Successfully create software test scripts for Microcomputer software alarm systems.
• Troubleshoot, repair, and perform preventive maintenance on the LTV 1200 Ventilator, AccuTemp AXC27L, VXC-2 Vaxi-Cool, KL-25, KL-50, KL-50ET pill counters, Precision Printers and Automated Packaging System (APS).
• Assemble, wire, test and commission new electrical controls & devices.
• Debug & repair electrical/electronic, control equipment.
• Create technical documents, compile test results and prepare reports for hardware and software quality control.
• Assemble complex electrical and electronic devices such as Control Boards, Power Supply Boards, and Display Boards.
• Perform oral briefings for Local, State, and Federal Officials dealing with electrical components, procedures, upgrades, and performance issues to improve their overall understanding of the electrical components and its monitoring capabilities.
• Government Secret Clearance issued for this position.
3/2007-7/2009 Whirlpool Corporation, Benton Harbor, MI Product Safety Technician
• Inspect field return products against allegations of property damage or bodily injury.
• Inspected high voltage and low voltage products.
• Provide inspection results to senior product engineers for product improvement assessment.
• Provide inspection reports to legal department and corporate product safety managers for use in court.
• Employ use of test, measuring, and diagnostic equipment to troubleshoot products to component level.
11/2004-12/2006 Thomson Inc. (RCA), Indianapolis, IN Product Assessment Technician (Contractor)
• Analyzed telecommunications products from technical and customer standpoint.
• Evaluated product performance from 1st stage build to final stage production.
• Provided detailed reports of final build products via excel format to quality engineers for assessment.
• Evaluated/troubleshot hardware defects as guided by Thomson (RCA) customer service guidelines.
• Employed use soundproof chambers, oscilloscopes, current and voltage sensing equipment, software driven tests, and power interruption devices to evaluate product performance.
8/2002-10/2004 Crown International, Elkhart, IN Electronics Technician
• Tested, diagnosed and repaired customer audio amplifying equipment to component level in an individually time managed setting.
• Troubleshot high voltage producing amplifying equipment to component level.
• Utilized Microsoft based programs to document and status all work assignments.
• Employed oscilloscopes, multi-meters, sweep generators, and soldering platforms to diagnose and repair customer equipment to component level.
9/2000 – 8/2002 SBC/Ameritech, Kalamazoo, MI Communications Technician
• Installed/repaired residential and business telephone service in an individually time managed setting.
• Worked aloft and in constricted areas for lengthy periods of time.
• Used ladders, safety harnesses, safety boots and additional PPE to ensure safety.
• Accessed company provided laptop to procure daily installation and repair assignments.
• Assured optimal telephone service satisfaction through direct customer interaction.
9/1994-4/2001 Communications Test Design Inc., South Bend, IN Electronics Technician
• Achieved highest promotable technician level in the company (Class A).
• Tested, diagnosed, and repaired wire-line data and voice handling equipment to component level with the aid of computer software diagnostic program.
• Tested, diagnosed, and repaired Motorola wireless cellular transmit/receive equipment to component level with the aid software driven Motorola testing banks.
• Combined strong RF, high voltage and soldering backgrounds with multi-meters, oscilloscopes, frequency counters, schematic diagrams, wiring diagrams, sweep generators, logic analyzers and computer diagnostic software programs to accomplish daily repair projects assigned by branch manager.
• Authored and streamlined test procedures and troubleshooting processes.
• Adopted new technologies from partner companies and trained subordinate technicians.
5/1986 – 4/1994 United States Marine Corps (Honorable Discharge) Sergeant/Crew Chief
• Operated and maintained AN/TPS-32 and AN/TPS-59 air surveillance radar systems
• Keyed daily encrypted code into and maintained Identification Friend or Foe (IFF) detection system.
• Troubleshot all RF generating (analog), digital, and mechanical subsystems to component level.
• Troubleshot, maintained and repaired all high voltage and low voltage transmission equipment.
• Coordinated all scheduled maintenance services on AN/TPS-32 and AN/TPS-59 radar systems.
• Trained and supervised subordinates as prescribed by Marine Corps doctrine.
• Final Secret clearance issued for this military occupational specialty.
Education
Colorado Technical University, Denver, CO
Kalamazoo Valley Community College, Kalamazoo, MI
Indiana/Purdue University, South Bend, IN
U.S.M.C. Basic & Advanced Electronics Schools, Twenty-Nine Palms, CA
Norview Senior High School, Norfolk, VA
Contact this candidate