administrative assistant

PATRICIA E. BLAKE

OBJECTIVE: A position in which excellent secretarial, customer service, accounting, and organizational skills will have valuable application.

QUALIFICATIONS:

Over thirty five years of experience in Customer Service, Sales and Administration. Highly organized and motivated, dedicated with a positive attitude. Ability to work on multiple assignments under pressure situations. Fluent in both oral and written Japanese at an academic level.

EDUCATION:

Hawaii Technical School, Hilo, Majoring in Secretarial Science

Dale Carnegie Sales Training Course, Honolulu

Department of Labor, various supervisory seminars

EMPLOYMENT

2000 – 8/29/08

Helping Hands Hawaii - CRSP (Crisis Response Program)

Administrative Assistant

Performed all administrative duties and Secretary to the Program Manager. Provided support to clinical staff. Received all incoming crisis phone calls and dispatched to appropriate outreach worker. Attended staff meetings and maintained all client charts for auditing purposes. Prepared monthly billing for crisis services provided.

Helping Hands Hawaii (ACT Team)

Administrative Assistant

Responsible for all administrative and clerical support and maintain efficient methods of office management for ACT services. Composed correspondence and reports on behalf of the ACT team on a monthly basis. Responsible for providing appropriate client information to various agencies in accordance with confidentiality laws, regulations and policies. Responsible for billing and tracking. Maintained clinical and organization filing systems, client documentation (s), reports, and memos. Assisted in client transportation in emergency situations as directed by Program Manager.

January, 1997-2000

Big Island Substance Abuse Council

Office Manager/Secretary

Secretary to the Director of Operations. Responsible for preparation and processing of all confidential and legal documents. This includes letters and reports to all legal sources. Maintain all client charts to ensure that documents are reported, distributed and filed efficiently. Keeps record of all clients. Assist in preparing monthly and quarterly reports. Attend and periodically transcribe minutes of meeting. Maintain appointment schedules for clients. Responsible for ordering necessary office supplies, records and files to ensure upkeep of office and equipment.

1968-1996 – C. Brewer & Co – Brewer Environmental Industries

1993-1996 – Customer Service Supervisor, Honolulu – sales volume of $40

million. Managed a staff of five customer service/inside sales personnel. Responsible for the overall supervision of customer service department, designing and building sales reports, answering all incoming sales calls, data entry, and billing. Reconciled all daily cash transactions.

1976-1993 – Customer Service Representative, Hilo – Responsible for expediting sales orders, data entry, billing, reconciling all daily cash transactions. Promoted to Customer Service Supervisor.

1974-1976 – Responsibilities included AP/AR auditing all in-house transactions, Bargaining Unit Employees’ payroll. Promoted to Accounting Clerk.

1970 – 1973 – Human Resources, Honolulu – Administrative Assistant. Maintained employee files to ensure that all documents were in order. Provided assistance to staff on agency benefits.

1968 – 1970 – Data Processing Department (Stenographer)

Entry level – Assisted Administrative Assistant with clerical duties.

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