Training Coodinator

Jennifer D. Bosley

**** ****** ****** **.

Memphis TN 38141

Cell: 901-***-****

Email: ***********@*****.***

Qualification Summary

• Solid background in customer service, administration, Education, Training, and Quality Assurance.

• Management experience and strong leadership qualities.

• Excellent written, verbal communication and organizational skills.

• Proficient in Microsoft Word, Excel, Outlook, PowerPoint and Access.

• Ability to type 35 to 40 wpm. Ten key by touch 10,000+ keystrokes.

Education

• University of Memphis, Memphis, TN, Bachelor of Liberal Arts/ Education, 2004

• Southwest Tennessee Community College, Memphis, TN, Associate of Science Liberal Arts/General Studies, 2001

Work Experience

Training Coordinator, Plasma Biological Services, Memphis, TN 2008-present

• Recruits, interviews and hires all new employees for the center.

• Conducts orientation for all new hires for the plasma center including: new hire paperwork, insurance forms, standard operating procedures, safety and GMP training.

• Directs and assists junior training staff by monitoring the training of new hires upon completion of orientation.

• Conducts audits and assessments on all employees to ensure compliance with FDA and CLIA guidelines.

• Manages all training records for the center.

• Conducts retraining as needed for employees out of compliance.

• Conducts annual safety and GMP training.

• Works in partnership with the Quality department and center manager to maintain a high level of conformity.

International Account Manager/Risk Manager Assistant, Mueller Industries, Memphis, TN 2006 - 2008

• Assisted Risk Manager with any clerical duties needed such as filing, faxing, typing memos, etc.

• Administered certificate of insurance for different vendors.

• Filed new workman Äôs comp and general liability claims.

• Entered P.O. for the Canadian Division

• Answered customer calls and questions regarding orders. Tracked orders from point of origination to point of destination.

• Assisted accounts payable department with disbursement checks for corporate accounts.

• Entered new invoices/purchase orders in QAD system for payment.

International Export Customer Service Representative, Alexander International, Memphis, TN 2002 to 2005

• Provided quality on-site customer service to a large cotton company.

• Prepared and entered bill of lading masters in AS400 and EDI systems to steamship lines.

• Accurately responded to questions and performed corrections to shipping instructions as needed.

• Managed foreign invoices and export certifications.

• Performed general office duties such as typing, filing, faxing and answered multi-line phones.

References furnished upon request.

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