Sales and Training Profffesional

Pierre M Goubourn II ** Mountain Top Lane New Haven CT, CT 06513

*.********@*****.***  203-***-****

Effective training professional with leadership skills seeks position

and growth with an evolving company

Profile

Detail oriented and proficient at multitasking. Successful at handling a multitude of projects simultaneously. Has effective oral and written communication skills. Excellent team player who thrives working in a team environment. Accepts challenges well and can handle tight deadlines. Highly developed training and interpersonal skills having trained a broad diversity of people. Able to build rapport and trust quickly due to high level of integrity. Extremely focused and works diligently to maintain high work standards.

Core Skills

 Troubleshooting  Problem Solving  Leadership  Presentations

 Cert. GIFTed Trainer  Customer Service  Sales Training  Multi-tasking

 Word  Outlook  PowerPoint  Excel

Work Experience

Century Financial Services North Haven, CT

Patient Accounts Manager 2008 - present

• Managed accounts receivable

• Built rapport with patients on behalf of clients

• Facilitated settlement negotiations

• Account coding and filing and documentation

• Identify operational concerns and report to director of operations

Verizon Wireless Orangeburg, NY

NE Area - Senior Training Consultant 2005 - 2007

• Worked in collaboration with national trainers, and Directors to determine training needs throughout entire Northeast region

• Supported business through curriculum development, scheduling, and training delivery for new sales employees and sales managers

• Applied sales knowledge and expertise through post initial training ,continuous training and specific skill programs

• Facilitated career development, sales, system and Code of conduct training for over 2000 employees in the Northeast area

Verizon Wireless Meriden, CT Senior Coordinator - Continuity Marketing 2003 - 2005

• Professional account analyst, created customer loyalty through customer service and negotiations

• Helped grow customer base , and raise average revenue per user

• Created sales model for entire department and increased sales.

• Point of contact for escalated customer issues or system errors

• Proficient in Microsoft Excel, Outlook, Word, and Power Point

Mobile Solutions Meriden, CT

Store Manager - Westfield Shopping Mall 2002

• Recruited, interviewed and trained all new sales representatives on daily operations for two locations

• Responsible for work scheduling, commission records, inventory

• Designed and Implemented incentives to increase productivity and overall morale

• Required knowledge of sales, strong negotiation and verbal communication skills

Pierre M Goubourn II 2

Memorial Sloan Kettering Manhattan, NY

Central Processing Technician 2001 - 2002

• Responsible for sterilization and compilation of surgical trays

• Required extreme attention to detail

• Tested and maintained all autoclave and sterilization machinery

• Able to adhere to all medical hazardous wastes guidelines

EDUCATION

Johnson & Wales University Providence, RI

Major - Advertising / Communications 1998 - 2000

 Completed approximately two years worth of study towards my major

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