Customer Service Manager

Laura Marie Pastore *********@********.***

EDUCATION

University of Scranton, Scranton, PA

Accelerated Master’s Degree Program, BS/MBA Accounting, MBA Marketing

Minor: Finance

Current GPA: 3.54 (4.0 Index)

EMPLOYMENT HISTORY

Scranton Tax Inc, Scranton, PA

Tax Preparer

- Provider of professional tax services to a diverse group of clientele. Current tasks performed for clients include:

o Scheduling appointments with clients

o Preparing tax returns

o Consulting on tax issues

o Tax planning

o Tax advice

o Composing press releases

University of Scranton’s Parking Services Department, Scranton, PA

Student Worker

- Developed skills in customer service and professional office work by engaging in vital tasks which included:

o Setting up new programs/items and maintaining the given items.

o Creating and maintain records, files and documents.

o Contacting multiple departments and customers to resolve safety and parking issues.

o Receipting purchases and fines.

o Using office equipment such as a computer, copier, fax machine and label writer.

Topps Company, Duryea, PA

Promotion Assistant

- Developed skills in customer service and promotional techniques by engaging in tasks which included:

o Working on four simultaneous promotions.

o Creating and maintain data on all customers and products involved in promotions.

o Organizing promotions.

o Communicating all issues pertaining to the promotions with the manager and worked with her to resolve the issues.

o Training co-workers on the promotions and data software.

EXTRA CURRICULAR ACTIVITIES

Member of the Society of Accounting Students (SAS)

- Participation includes engaging in community and social networking events.

Community Service

- Volunteer for several local causes including the local Pro-Life clinic and Animal Shelter.

Student affiliate of the Pennsylvania Institute of Certified Public Accountants (PICPA)

- Access includes CPA webinars and subscription to quarterly issues of the CPA Journal.

REFERENCES

Available upon Request

Contact this candidate