Customer Service Manager
Resume:
Julie Ortiz
El Paso, TX *9938
**************@*****.***
Executive Summary:
Experienced professional with strong leadership and 25 years in the dental field. Knowledge of PPO and HMO insurances. Member and customer service experience.
Qualifications:
Consulting and Marketing:
I worked with specialty and general dental offices helping generate patients, and increase growth with Internal and External Marketing. I trained staff on all aspects of front office: Greeting patients, answering phones, verbal skills, scheduling productively, importance of confirming, treatment plans, collections, balancing, and established office goals and how to meet them.
As a Manager:
I helped increase and stimulate new patient growth, made sure that office ran smoothly and productive as a team. I made sure we implemented a lot of internal Marketing. Directly supervised the office team, and proactively managed their performance. I am able to listen to staff and doctors and deliver on their needs.
I am Bilingual:
Professional Experience:
1/2000-8/2011 Independent as JCN and Assoc. Inc. Dental Marketing, and Consulting. Various Offices
Forever Smiles, Glendora, CA Dan Nguyen, DDS
Ana Arteaga DDS, Baldwin Park, CA
Ralph Reyes DDS, Azusa, CA
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