Call Center Sales, Customer Service, Inside Sales

INSIDE SALES / TELESALES / CUSTOMER SERVICE

--Quota-surpassing sales representative with a history of exceeding employer expectations across diverse industries. Enjoy talking to people and establishing a long-term, loyal customer base.

--Persuasive communicator; use selling skills to identify opportunities, overcome objections, build relationships and turn leads into sales.

--Tenacious negotiator and closer; adept at conveying the benefits of products/services and generating customer interest. Quickly learn, master and sell new product offerings.

CAREER PROGRESSION

BEHAVIORAL HEALTH OF THE PALM BEACHES

Lake Worth, FL

Admissions Coordinator / Team Leader 12/08 - 01/12

Initiated and closed internet-generated and telephone leads for a top treatment center’s four facilities, a significant portion of which were either partial or full self-pay admissions ranging from 9K to 50K+. Built relationships with key family members and coached them through the admission process. Sold extended care options in order to maximize length of stay.

Sales Results:

--Qualified and converted leads that were not generated by referral sources, earning recognition as one of the top 3 reps (out of 25) based on number of admissions.

--Awarded “Employee of the Month” for sales, customer service and overall performance.

--Promoted to Team Leader and performed quality control duties along with selling.

LEVENGER COMPANY

Delray Beach, FL

Email Marketing Coordinator 06/06 – 07/08

Internet Marketing Assistant 08/04 – 06/06

Managed daily email operations and adhered to tight production schedule. Evaluated product assortment, content and layout of emails, and continued to refine. This resulted in an increase in click-throughs, conversions and email ROI. Developed and tested targeted email campaigns to key segments of customer base.

Sales Results:

--Generated 14% of total company revenue for a multi-channel retailer through email channel in 2008.

--Increased email marketing revenue by 31% in 2006, 36% in 2007 and 52% in 2008.

--Achieved and beat an $8M email marketing plan in 2008.

Customer Service Representative 11/03 – 08/04

Handled inbound customer order placement and customer care calls with professionalism for a retail cataloger as a seasonal hire. Suggested product enhancements and upsold daily specials. Quickly resolved and closed customer care issues. At end of holiday season was hired as a permanent sales representative.

Sales Results:

--Ranked #2 in enhanced telephone sales and #3 in shipped sales out of a total of 60 call center representatives, surpassing sales objectives each month.

--Achieved consistent telephone monitoring scores of over 95% by adhering to guidelines.

--Won sales contest at end of two-week training class.

--Promoted to Internet Marketing Assistant after completing a temporary assignment in the Internet Marketing Department and finally to Email Marketing Coordinator.

COMPUTER SKILLS

Keyboarding proficiency, Microsoft Office Suite, Mac OS, CRM software, EMR, DocuSign, AliveChat, BoldChat, database knowledge, multiple web-based applications, lead dashboard

EDUCATION

BA English – San Francisco State University – 1987

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