Customer Service Electrical

ROBERT HAGERTY

** ********* ******

Peabody, MA *1960

857-***-**** - Cell

978-***-**** - Home

**********@*****.***

EDUCATION:

Massachusetts Bay Community College, Wellesley, MA (1998)

Certificate in Business Management

Westfield State College, Westfield, MA (1991-1993)

WORK EXPERIENCE:

Frito Lay of PepsiCo, Wilmington, MA

Picker (2010-Present)

As a member of the second shift team, accurately picked large and small volume orders that included chips, dips, and other snack items; loaded picked orders in a specific sequence for the route drivers using electrical pallet jacks, a forklift, and various other machinery; moved and positioned a variety of truck sizes in and around the facility; and monitored the accuracy of other team members. The Northeast Region won the 2010 Doolin Award for “Best in Business.”

Home Depot, Danvers, MA

Freight Recovery (2009-2010)

As a member of the overnight freight recovery team, packed out product using electrical pallet jacks, a forklift, and various other machinery; and received and shipped orders for customers and contractors.

United States Department of State, Washington, DC

Passport Specialist Supervisor (2007-2009)

At the National Passport Center in Portsmouth, supervised a team of approximately twelve passport specialists in the acceptance and adjudication of passport applications; served as an expert in the application of laws, regulations, and policies; reviewed and resolved highly complex, sensitive, and fraudulent cases; drafted performance evaluations and promoted recognition of team members; and delegated and assigned work to team members. GS Graduate School courses included, but not limited to: “Equal Opportunity Employers.”

Passport Specialist (1998-2007)

At the Boston Passport Agency and the National Passport Center in Portsmouth, adjudicated citizenship for passport applications; investigated fraudulent passport activity; assisted and guided citizens with special traveling circumstances and complaints; and trained other federal employees in citizenship law, customer service, and passport production. GS Graduate School courses included, but not limited to: “Communication and Business Skills,” “Interpersonal Skills,” “Dealing with Angry Customers,” and “Management.”

Hartshorne House, Wakefield, MA

House Resident (2005-2008)

Maintained an historical home by tending its many gardens, making small repairs, and communicating with the Board of Directors on other maintenance requirements; booked and assisted customers wishing to rent the house for functions by assisting with set up and break down of events, communicating with a variety of vendors, and handling payment of services for the Board of Directors; gave tours including historical information to interested residents of Wakefield and the surrounding area; and represented the Board of Directors at a variety of public events.

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