Customer Service Representative

Colt A Haacke

**** ***** **. **. *

Graham WA. **338

Phone: 253-***-****

Email: zonfs0@r.postjobfree.com

OBJECTIVE To build a strong customer relationship and to complete the job successfully. To gain a full knowledge of my work responsibilities and to strive to do the best I can with the job that is provided.

WORK EXPERIENCE

ACS - November of 2009 to current: Federal Way, WA.

Customer Care Representative

. I have had the opportunity to assist customer with known issues regarding there Verizon wireless accounts and devices

. To gain a full understanding in the economical hardship that our customers have been faced with and by that given me the chance to guide them in the right direction to regain confidence in the company.

. Also to assist the customer with a full understanding of their accounts as well as educating our customers on the full functionality of their devices as well as to provide great customer service.

. With this job I also have been given the chance to better not only myself but the chance to better my peers around me and to establish a better lifestyle for my self and others.

Enerlyte- November of 2007 - April of 2009 :Maple Valley, WA

Apprentice Electrician

I was involved in energy conservation project, which in turn provided a chance for me to help save the environment as well as save the customer money.

I had achieved a greater understanding of the fundamentals needed to strive for a better and longer lasting career.

Developed stronger customer service skills

Excellent written and verbal communication skills, with an eye for detail

Freedom Electrical- August of 2007 - October of 2007: Orting, WA

Apprentice Electrician

My responsibility in this job was to commit to customer satisfaction.

I was involved in energy conservation project, which in turn provided a chance for me to save the environment as well as help the customer save money.

Developed great customer service skills

Platinum Electrical- April of 2007 - July of 2007: Gig Harbor, WA

Apprentice Electrician

My responsibility in this job was to commit to customer satisfaction.

Gained a better prospective of the career

Gain a better knowledge of the electrical field

Payday Yes- June of 2006 to March of 2007: Salt Lake City, UT.

Customer Service Representative

Answered inbound and outbound calls in support of customer needs.

Assisted customer with their financial situation.

Completed each job within the time frame that was given.

Achieved Employee of the month for Dec. 2006 and Mar. 2007

SGS Construction- June of 2001 to May 2006: Herriman, UT

Residential Carpenter

Construct, erect, install, and repair structures or fixtures made of wood, plywood, and wallboard.

Use carpenter's hand tools and power tools. Study blueprints and building plans to determine the materials needed and the dimensions of a structure to be built.

Prepare layouts according to blueprints or oral instructions, using rules, framing squares, and other tools

. I was set in a leadership role for over a year. Very rewarding and fulfilling having the opportunity to take a leadership role.

EDUCATION: West Jordan High School- West Jordan High, UT 2001

General Studies

Maintained a GPA of 2.5 - 3.0

SKILLS

Strong Motivation Skills, Highly productive, Excellent written and verbal communication skills, with an eye for detail, Out-going and open minded,

INTERESTS

Drawing, Hiking, Snowboarding, Rock Climbing, Long Boarding

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