Project Manager Customer Service

Debbie Bratton

*** ********* **. ***** *******, TX 78645 H: 512-***-**** M: 512-***-**** **************@*****.***

Experience in Management, Banking, Administration, Accounting and Construction. Demonstrated ability to provide exceptional support and service for a broad-range of staff and clients.

Career Overview

Skill Highlights

• Strong organizational skills • Report development • Dispute resolution • Administrative support

• OSHA Safety management • Schedule management • Travel administration • Critical thinking

• Meets/exceeds goals • Employee training and

development • Meeting minutes

• Bookkeeping • Budget development • Job Cost accounting • Compensation/benefits

administration • Employee scheduling • Creative self-starter • Attention to detail • Microsoft Office skills • Creative problem solver • Self-starter • Insurance - Risk Management

Core Accomplishments

People Management: • Supervised all operations staff. • Managed all Human Resources including Compensation and benefits. • Responsible for training all new employees to ensure continued quality of

customer service. • Successfully planned and executed corporate meeting and training events.

Financial Management: • Supervised all Accounting, A/P, A/R, Cost accounting and budgeting. • Liaison with Vendors - Insurance, CPA, and Banking. • Maintained status reports to provide management with updated information for

client projects.

Accounting Skills

• Operated computers programmed with accounting software to record, store, and analyze information.

• Maintained accurate accounts, including cash, inventory, prepaid, fixed assets, accounts payable, accounts receivable, accrued expenses, job cost detail and line of credit transactions.

Operations • Collaborated with departments to ensure smooth work flow and efficient

organization operations. • Accountable for all operations of busy office, including accounting, receptionist,

project manager assistants, and human resources. • Developed and implemented employee manual and operations manuals.

April 1993 MST Construction, Inc. Austin, TX

to Current

Office Manager and Corporate Secretary

Coordinated all department functions for team of 30+ employees. Supervised and implemented all areas of administrative work including data entry, receptionist duties, file organization, and contracts management. Direct responsibility for all accounting functions including accounts receivable, accounts payable, and job costing reports. Prepared meeting minutes, edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support. Managed accounting operations, accounting close, account reporting and reconciliations. Assisted in marketing area including advertising, mail-outs and trade shows.

April 1988 Union Bank Los Angeles, CA

to April 1993

Assistant Vice President / Account Manager

Account Manager responsible for the retention of the Banking Relationship of Title and Escrow Companies. Responsibilities included account retention, sales, and liaison between Bank corporate office and branch offices. Traveled to customer offices and trade shows.

March 1978 United Bank Houston, TX

to April 1988

Various Banking Positions

Held various positions, Teller, Bookkeeping, New Accounts, Certificates of Deposits, Secretary to Senior Vice President, Vice Presidents and President.

Professional Development

Texas Christian University Point Venture Property Owners Association

Current Officer on Board of Directors

Financial Treasurer

Financial Treasurer of various organizations.

Committee Chairman and Member

Fort Worth, TX

Committee Chairman on various community and charitable organizations.

Professional Experience

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