Customer Service Medical Assistant

Carlise L. Lakes

**** ***** ** ************, ** *2210

Home: 904-***-**** Mobile: 770-***-****

Email: ************@*********.***

OBJECTIVE: Over 5 years of experience in Administration with a proven record of accomplishment in the areas of customer relations, appointment scheduling, supporting staff, and general office operations. Strong organizational abilities combined with excellent interpersonal, communication, and leadership skills that allow me to work effectively with other people at all levels. With a passion to always to learn more.

WORK HISTORY:

Fulton County Schools, Paraprofessional 8/06-8/11

Assist the teacher in performing duties that ensure the smooth operation and services of the media center, prepares orders, inventories and bookkeeping accounts, manages the media center in the absence of the media specialist, trains volunteers, maintains the operation of the media-related equipment, correlates with outside book vendors, assist student and staff in retrieving materials and finding information within the online catalog and circulation system, performed other Paraprofessional duties through-out my tenure as required.

YMCA, Primetime Camp Counselor 8/04-5/05

Counselors lead and work with a group of 15-25 elementary school aged children after school. Ensured the safety of the children as we took them through a schedule of activities that includes: computers, homework, cooking, arts & crafts, outdoor sports, reading, board games, and more!

Northside Hosp, Patient Access Specialist 4/01-02/02

Admissions of patients, strong data entry, billing, high-volume calls, customer service, front desk reception, floater, performed general office duties, supported other depts. Based on the needs of the dept.

Griffin RYDC, Special Education Clerk 4/99-12/99

As a special education clerk my duties were supporting the director, maintaining students records, intake on new inmates, record-keeping, effectively communicated with staff, inmates and other agencies, problem-solving, fill-in for receptionist, supported teachers and jco's, answering phones, librarian for inmates, supervised daily activities, conducting head counts, escorted inmates, occasionally operating the control room and participated in mandated trainings. Other duties performed as required.

MCI WorldCom, Customer Service Representative 5/00-4/01

Provided customer service to customers and potential customer, inbound/outbound calls in a call center environment, provided sales, resolved complaints, supported all staff.

EDUCATION:

Diploma, Lindbergh High School 1986-1989

Gen Office Clerk, Job Partnership 1989-1990

Telecommunications, San Bernardino Valley College 1991-1992

Medical Assistant, San Bernardino Adult Education 1992-1993

Customer in Service Training 2000

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