Customer Service Representative

Luis Roman

**** ******* ******, ***. *

Philadelphia, PA 19130

484-***-****

*******@*****.***

Education

University Interamericana San German Campus, San German, PR Class of 2012

Graduated with High Honors

Community College of Philadelphia, Philadelphia, PA 2008 - 2009

Philadelphia Electrical and Technology Charter High School, Philadelphia, PA Class of 2007

Internships

University Interamericana San German, San German, PR Feb. 2012 – May 2012

• Electric Wiring, Rewiring

• Electrical Maintenance

• Installation

• Troubleshooting

• Transformer Connections

Local Union 98, Philadelphia, PA

Apprentice Training Sept. 2006 – Jan. 2007

• Filed Paperwork

• Faxed

• Answered Phones

• Mailing

Work Experience

Reimbursement Technologies Inc., Conshohocken, PA Dec. 2009 – Jun. 2010

Bilingual Representative

• Made calls to patients that visited the Emergency Room as part of the Pre-billing process.

• Translating the script in my head, while on the phone, speaking with Spanish-speaking Patients

• Worked in the outbound call center, making over 240 calls per day.

• Trained two bilingual speaking representatives

Assurance Wireless Solutions, Wayne, PA

Customer Service Representative April 2009 – July 2009

• Bilingual representative

• Filed insurance claims for customers who had incident and accident with their cell phones.

• Processed 60 – 70 calls a day

Verizon, Philadelphia, PA

Directory Assistance June 2008 – Dec. 2008

• Customer Service

• Bilingual Operator

• Provided customers with requested information

• Ability to work in a fast pace environment.

• Took over 400 calls per day

Computer Skills

• Microsoft Office/Operating Systems proficient

• Experienced with a host of graphics and media editing software

Other Skills

• Fluent in Spanish

• Type over 40 wpm

• Able to translate English to Spanish/ Spanish to English verbally or written.

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