French bilingual customer services - Telemarketer

ANNICK HOUENOU

**** ******** **. – Rockford Il -

Cell 224-***-****

******.********@*****.***

QUALIFICATIONS SUMMARY

• Customer Service Professional with adaptive sensibilities between cultures

• Successful Business Development leader contacting Owners/Presidents/C-level Executives

• Fluent in French and English, written and verbal

• Ability to set goals, prioritize tasks and meet deadlines

• Adapts easily to increased responsibilities

• Exceptional organizational and multi-tasking skills

• Recruiter for Representative for field service

WORK EXPERIENCE

Inside Sales Lead, May Company Consulting June 2006 - present

Business Analysis and Management Consulting services

• Team Lead dealing directly with Canadian clients, gaining appointments for our local sales representatives, and selling business-to-business financial services

• Responsible for Quality Control of all sales efforts targeting Quebec examining all appointments for accuracy and completeness, and identifying referrals or competitive situations that may open additional sales opportunities

• Audit and manage the CRM database of prospective contacts and clients to find opportunities for sales upgrades

French Teacher, Discovery Language Program 2004-2007

Taught French to students attending:

• Line Elementary School – Barrington

• Countryside Elementary School – Hoffman Estates

• Eisenhower JR High School – Barrington

MOVED TO THE UNITED STATES OF AMERICA 1998

Executive Assistant, Ministry of Equipment, la Defense, Paris, France 1988-1998

• Administrative Support agent of the Director of Human Resources, trusted with the maintenance of sensitive personnel files and the preparation of written reports pertaining to conflict resolution and administrative matters

• Screened and prioritized office telephone calls; organized Director’s travel engagements

Legal Administrative Assistant, National Assembly of France 1988-1990

• Senior Administrator supporting six lawyers in high pressure/politically sensitive environment

• Screened and prioritized telephone calls, organized travel schedules, and prepared client files

COMPUTER SKILLS

• Proven database management skills

• Skilled with Microsoft Word, Microsoft Excel and Microsoft Access, Windows Explorer

EDUCATION

• High School Certificate for Administrative Assistant

• Certificate for shorthand typing – 80 words a minute

• Background as an Artist and Published Author (Working on my second book)

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