Glenda R. Simmons

Objective To become part of the existing office team by utilizing the many skills I have developed while being open to learn other skills that may help me accomplish that goal.

Summary

• Exceptional multitasking abilities, communication skills, and organizational skills.

• Experience working with Excel, Microsoft Word, PowerPoint, Microsoft Outlook, Photo Editor, Paint

• Strong interpersonal skills and pleasant phone manner

• Able to work independently with minimal supervision

• Ability to interface with all levels of Executive Management

• Ability to handle confidential matters and information with discretion

Employment

Administrative Assistant Nov 2006 – Apr 2007

Employee Relations Associates Rochester, New York

Management of calendars, make travel arrangements, schedule meetings,

monitor and forward mail including e-mail. Facilitate communications to the

Staff and gather information as needed. Answer phone calls for the office,

Ensure adequate supplies of office materials and collateral are maintained.

Expense Reports

Catering Sales Sept 2005-Nov 2006

Clarion Riverside Hotel Rochester, New York

Served as initial contact person to book events at the facility. Qualify accounts

that request the use of space or guestrooms at the facility. Obtain credit

references and prior history of group to qualify payment history. Set

appointments to coordinate site tour and go over details of event. Design

promotional flyers, postcards, menus to use on sales calls to solicit business.

Outside sales calls.

Customer Service Representative May 2005 - Aug 2005

Chase Pitkin Installed Services Fairport, New York

Involved in direct interaction with customers setting service calls/appointments.

Provide support to staff. Administrative duties such as answering phones,

faxing upcoming jobs to installers.

Meeting Concierge/Convention Services May 2003 - Dec 2004

Hyatt Regency Rochester Rochester, New York

Served as the operations liaison between the guests and the departments within

the hotel. Obtain details for upcoming Conferences/Meetings directly from

Client via phone, email or faxes. Create Banquet Prospectus', Program of Events,

Rooming Lists, get completed Credit Applications/Credit Card Authorizations to

confirm arrangements between the Client and Hotel. Relay any and all changes,

updates, cancels to specific departments within Hotel. Received "Exceeding

Expectations" Award.

Sales Admin. Assistant/Systems Admin. Oct 2000 - May 2003

Hyatt Regency Rochester Rochester, New York

Involved in direct and constant interaction with managers and clients. Provide

support to staff. Administrative duties such as answering phones, typing of

proposals and contracts, faxing, site tour of guestrooms to potential clients,

design marketing advertisements and current Hyatt Regency Rochester fax sheet,

sales calls, prospecting, detailing of meetings held on property, technical support

for computer system. Received several "Distinctive Service Team Awards."

Reservations Agent Jan 1998 - Oct 2000

Hyatt Regency Rochester Rochester, New York

Involved in phone interaction with potential hotel guests. Ensure guest

satisfaction with met requests and expectations. Received "Distinctive Service

Team Award."

Room Service Order Taker Aug 1996 - Jan 1998

Hyatt Regency Rochester Rochester, New York

Involved in phone interaction with guests/non-guests of the hotel. Supply

assistance to staff according to the diverse needs and expectations of the

department. "Call backs" to guests to ensure meals and service were done

to guests satisfaction and expectations. Handled cash transactions and

responsible for cash bank drawer.

Hostess Feb 1996 - Aug 1996

Hyatt Regency Rochester Rochester, New York

Meet, greet, and seat guests as they arrive to the restaurant. Explain the days

"Special" as they wait for their server to arrive. Ensure that all servers are getting

the same amount of tables to enforce fairness. Ensure that the restaurant is at

the highest standard of cleanliness and that all table settings are clean and set

properly.

Education

BA Degree - Completed 3 of 4 years 1988 - 1991

Anderson University Anderson, Indiana

Major: Business Management

EXCELLENT REFERENCES AVAILABLE UPON REQUEST

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