Customer Service Manager
Resume:
Thomas A King
Brooklyn, New York 11208
Phone: 917-***-****
E-Mail: ******.*.******@*****.***
Summary
Enthusiastic, resourceful academic with professional, extensive experience in front-of-house and back-of-house operations. Proven ability to establish priorities and meet challenges head-on. Committed, motivated with strong work ethic, exceptional customer-relation, decision-making skills and great initiative. Willing to learn new skills and adapt to changing business environments.
Qualifications
Introduce new cost affect measures and time saving techniques
Staff training/development as bar manager
Computer proficient
Technical help desk experience
Proficient in MS Word, Excel, Office
Inventory control
Willing to work under pressure, late hours, weekends
Strong restaurant serving experience
Accomplishments
System Upgrade
Created and drove infrastructure strategy to begin update of hardware and software tools to a modern business-aligned operation in Insurance industry.
Installation
Installed appropriate security patches to dissolve security vulnerabilities.
Network Support
First point of contact for all major technical issues, including power outages, system failures and disaster recovery.
Help-desk technicians in three office departments.
Menu Development & Management Front/Back of the house Operations for high volume restaurants.
Developed daily menu of nine items for high-end restaurant with ingredient limitations and specifications.
Increased customer attendance at weekly Bar Trivia night, provided fast and friendly service.
Supported all kitchen operations when chef was absent.
Frequently switched between positions as Cold Food prep, Soup Station Cook and Relief Cook mid shift to support changing needs of large industrial kitchen.
Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
Scheduling
Facilitated new employees by scheduling training, answering questions and processing paperwork.
Research
Investigated and analyzed client complaints to identify and resolve issues.
Training
Responsible for training all new employees to ensure continued quality of customer service in three Industries.
Multitasking
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Professional Experience
August 2009 to April 2011
H.M.A Direct Newton, Massachusetts
IT Support technician
Server room build-out and relocation to a new location, over-saw the hardware installation.
Set up workstations and laptops for new employees; configured systems, ensured network connectivity and installed and tested hardware and software.
Trained staff and answered technical questions to use the programs efficiently.
Identified and resolved many issues such as network failure, data recovery.
August 2009 to May 2011
Sabra Newton, Massachusetts
Sous Chef / Line Cook
Supported all kitchen operations when chef not present.
Frequently switched between positions as Cold Food prep, Soup Station Chef and Relief Chef mid shift to support changing needs of large industrial kitchen.
Presided over all food prep, back of the house and kitchen operations 3 days a week.
Worked independently with little supervision.
Maintained daily cleanliness of all kitchen and work stations.
August 2007 to August 2009
Negril Village & Negril Chelsea New York , New York
Head Bartender
Contacts suppliers to order supplies needed for the Bar Operation.
Ensures that the activities in the Bar Opening and Closing Checklist are performed and obeyed.
Supervises and assigns odd jobs to bar personal.
Performing drink demonstrations and creating Specials.
January 2007 to July 2007
Lend America New York, New York
Administrative Assistant
Scheduled and coordinating meetings, interviews, events and other similar activities.
Prepared business correspondence (often using word processing, spreadsheet, and presentation computer software).
Performed multifaceted general office support.
April 2006 to August 2007
Temptations (Ice Cream) New York, New York
Assistant Manager
Defined a strategy and business plan for to increase sales and revenue by expanding list of services and products with current products.
Executed advertising campaign across multiple media channels, example: created a myspace page to notify our consumer base of specials.
Hired and trained staff.
February 2005 to April 2006
Blue Note Jazz Club New York, New York
Receptionist
Screened phone calls for the main office.
Customer service representative, responded to online and telephone reservations and ticket sales.
Started my bar tending training.
January 2005 to April 2006
TD Waterhouse Jersey City, New Jersey
IT Support technician
• Assisting all technical staff in maintaining and upkeep of all hardware and software functions.
• Set up all new work stations and user accounts.
• System analysts, correct problems that might have arisen or referred them to the Technical Supervisor.
• Started as an intern then became a part-time employee.
Education and Professional Training
2014 Baruch College New York, New York
Finance-major Computer Engineering and Economics-minors. Finance/IT
2009 Borough of Manhattan Community College New York, New York
Business Management Business
Contact this candidate