Customer Service Manager

MUTSHABATA D. LUMBIDI

**** ********** ** *************, ** 300**-***-*** 6610 *********@*****.***

Objective

To obtain a position that will utilize my years of professional experience while making lasting and positive contribution to the organization

Experience

DELTA AIRLINES, Atlanta, GA 2002 to 2009

Airport Customer Service (Ramp)

Directed all incoming aircrafts to ensure a proper and secure park; coordinated the loading and unloading of all passengers’ luggage with attention to care; communicated with gate agents and tower personnel to ensure a smooth boarding process for all passengers.

SOCCER ALLEY GROUP, Atlanta, GA 1997 to 2002

Assistant Manager

Served as assistant to the management team, in charge of organizing and coordinating product promotion; coordinated hourly staff working schedules and vacations; implemented training course and materials for new recruits; resolved customers’ inquiries; and coordinated the purchasing of athletic wares for players.

LACOPA ZAIRE, Kinshasa, Dem. Rep. of Congo 1990 to 1996

Business Manager

Organized domestic and international sales and marketing of cosmetics product line; oversaw commercial production of cosmetic products; determined resource requirements based on business objectives and operational needs; developed and maintained relationships with wholesale distributors in Europe and Africa.

Education

UNIVERSITY OF PHOENIX, Atlanta, GA Junes 2011

Bachelor’s degree in Business Management

ATLANTA TECHNICAL COLLEGE, Atlanta, GA June 2002

Associate degree in Computer Information System

Fluent in French and English languages.

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