Customer Service Representative

CIARA MILLER

zntytv@r.postjobfree.com• 216-***-****

Current Address Permanent Address

203E West Water Street 15600 Mendota Avenue

Tuskegee, Alabama 36083 Maple Heights, Ohio 44137

OBJECTIVE: To obtain a entry-level, full time position where relevant communication and analytical

skills will be utilized.

EDUCATION: Tuskegee University Graduation Date: May 2010

Major: English Cumulative GPA: 3.0/4.0

Minor: Business Administration Major GPA: 3.3/4.0

SKILLS:

Critical Thinking • Academic Writing • Creative Writing • Logical Reasoning • Literary Analysis • Analytical Research • Enthusiastic and experienced in dealing with the general public •Proficient in Microsoft Office applications • Type 48WPM • Ability to effectively manage time and perform duties without close supervision. • Public Speaking

WORK EXPERIENCE:

August 2010 – Present Union Springs, Alabama

Intake Coordinator, Bullock County Hospital

• Thoroughly and accurately complete a multi-page, complex intake on each individual seeking

treatment, while providing daily updates to nurses and program manager on patients

scheduled to enter treatment.

• Observes and monitors residents, charts resident behaviors, activities and changes in mental

and physical conditions, utilizing Microsoft Excel, Microsoft Word, and Microsoft Outlook.

• Verify benefits and eligibility for commercial and non commercial insurances for admittance.

• Audits resident charts, enters information into computer, and answers telephones.

• Complies with HIPAA rules and regulations for patient confidentiality at all times.

December 2007 - November 2009 Shorter, Alabama

Customer Service Representative/ Beverage Server, Macon County Greyhound Park

• Worked extensively with the general public on a constant basis providing general

information upon request.

• Provided customer service in fast-paced bar atmosphere.

• Maintained and restocked inventory

• Administrative responsibilities include processing hourly tip information.

• Worked 40 hours per week while sustaining full time academic status.

May 2007 - August 2007 Independence, Ohio

Data Entry/ Analytical Specialist, Acxiom Corporation

• Gathered customer data and updated hundreds of files within company’s data base, utilizing Microsoft office.

• Provided customers with compliant reports, including but not limited to, criminal record checks, credit reports, and driving records.

• Interpreted documents through analytical reading.

ACTIVITIES/ HONORS:

• Reserve Officers’ Training Corps, Tuskegee University

• Harvest Time Evangelistic Ministries Summer Camp, Advisor/Counselor

• Tuskegee University Academic Success Program, Tutor/Advisor

• Magnolia Haven Nursing Home, Activities Coordinator

• Council on Legal Education Opportunity, Scholar Participant

• Lambda Iota Tau Honor Society - Literature, Tuskegee University

References Available Upon Request

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