Project Manager Operations

DWAYNE A. RUTHERFORD

***** ********* *****

Clermont, Fl. 34711

Phone: 407-***-****

Email: ******.**********@*****.***

SUMMARY

Customer focused Service Management professional with strong center leadership, mechanical aptitude and mechanic training background. Have supervisory experience with medium to large repair facilities for heavy trucks. Possess solid diagnostics skills and able to repair accordingly. Skilled at developing the vendor relationship and collaborating with senior management.

WORK EXPERIENCE

VEOLIA ENVIRONMENTAL SEVICES 2010 to Present

Maintenance Supervisor

Currently manage a facility that specializes in maintenance and repair of waste collection vehicles, recycling equipment and industrial containers. Organize facility maintenance including all shop equipment and building repairs. Work directly with vendors to ensure quality and cost effective services are performed. Maintain Safety and EPA compliance per federal guidelines. Manage running costs and maintenance overheads to stay within budget.

RYDER TRANSPORTATION SERVICES 1997 to 2010

Service Manager

Managed a shop with over 450 trucks, large customer base, and 23 direct reports. Maintained Safety and EPA compliance per federal guidelines. Organized facility maintenance including all shop tools and equipment to ensure maximum performance. Reviewed, analyzed and tracked maintenance measures. Maintained all government required files. Quality assurance of work performed. Financial forecasting and cost control related to maintenance. Managed running costs and maintenance overheads to stay within working budget. Ensured and maintained customer satisfaction. Directed the Preventive Maintenance Process per corporate guidelines.

Directed inventory management reducing costs by 20% on an annual basis.

Improved customer / driver interaction and service by focusing on customer satisfaction.

Created action plans for continuous improvement in operational aspects.

CERTIFICATIONS AND TRAINING

Management Training

Service Manager Training. Maintenance Initiatives Course. Shop Management Online Training. Delivering Outstanding Customer Service Course. Leading Through Change Course. Interpersonal Communication Skills.

ASE Certifications

ASE Master Medium / Heavy Duty Truck Technician. Certifications include Heavy Truck Air Conditioning, Automotive Air Conditioning, Diesel Engines, Drive Train, Brakes, Suspension and Steering, Electrical / Electronic Systems.

Courses and Certifications

Service Manager Boot Camp. Air Foundation Brake. Meritor Wabco Anti-Lock Brake Course. Air Conditioning Update Training Course. Preventive Maintenance Course. American Steel Foundries Fifth Wheel Repair.

Thermo King

Thermo King Truck and Trailer Service Course. Thermo King B Preventive Maintenance Course.

Carrier

Carrier Truck and Trailer Refrigeration Course. Carrier Basic Troubleshooting.

International Mobile Air Conditioning Association

609 Certification.

CERTIFICATIONS AND TRAINING, continued

VGI Training

608, Type 1 and 2, Transport Refrigeration Certification.

Other Training

Hazmat Hascom Training. Driver DOT Compliance. Trainer - Forklift Operations and Safety. Midland-Grau Certified Brake Inspector Course. Euclid Field Training Course, Air Conditioning and Heating Systems. Super Clinic Anti-Lock System 1. Super Clinic Anti-Lock System 2.

EXTENDED EMPLOYMENT HISTORY

Seminole Ford - Sanford, Florida. 1997 - 1997

Performed all facets of repair on light, medium and heavy trucks, including major component overhaul.

Briar Corporation - Lake Monroe, Florida. 1996 - 1997

Responsible for all daily shop operations, including operating within monthly budget, organizing and hosting vendor training projects, employee development and performance issues. Averaged half time in supervisory duties and half time in vehicle maintenance.

J. J. Mullins Construction - Longwood, Florida. 1995 - 1996

Maintained and repaired fleet of vehicles curb machines and gas powered tools. Supervised crew of assistant mechanics. Responsible for equipment warehouse including stock control and purchasing.

Inland Materials - Casselberry, Florida. 1993 - 1994

Ready mix driver and mechanic.

Sod Sales - Maitland, Florida. 1992 - 1993

Truck driver, mechanic and installation supervisor.

Downey Transit Mix - Downey, California. 1990 - 1992

Ready mix driver.

Cal Staff Temporaries - Walnut, California. 1990 - 1992

Truck driver, short and long haul.

City Concrete - Stanton, California. 1987 - 1990

Ready mix driver.

D&S Trucking - City of Commerce, California. 1984 - 1987

Owner / Operator, local and interstate deliveries for various companies, mechanic.

MMAR Transportation - Kearney, New Jersey. 1979 - 1984

Cross country truck driver.

MILITARY SERVICE

U. S. Army - (E-4). 1976 - 1979

Learned to operate and repair tractor / trailers. Section leader.

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