MANAGEMENT

HAMDI AL-SOURANI

******@*******.***

***-**** ***** ** **

Calgary-Alberta

t2v1k3

H: 403-***-****, CEL: 403-***-****

SKILLS

• Employee training plans

• Labor coast control

• Numerical (Counting, calculating, measuring, deciding, estimating)

Information management (researching, recording, scheduling,

• Personal skills Responsible, working safety, learning

• Team work skills working with others, participating in project.

• Fundamental skills Communication (writing, talking, listing,

Conflict, sharing information)

• Thinking and problem solving Assessing solution, analyzing

Problems, evaluating solutions, checking solution results

Experience

2007-2008

• Four points by Sheraton hotel, Calgary, Hosekeepng manager.

Planning daily operation, prepare opening and closing reports.

Preparing training plans for new employees.

Conducting daily team meeting to discuss any operation issue.

Ordering weekly department supplies.

Solving guest complains with best solution.

Department development plans.

Controlling department coast.

Reporting to upper management.

2006-2007

• Tabatout Store ,Customer service, , Montréal

Welcome guest

Providing customer with good service.

Solve customer complains

Handle daily cash. .

2003-2006

• Peerless Clothing, Montréal, Team leader

Train new employee on job task.

Follow-up daily operation.

Ordering weekly supplies.

Solving employee problems

1999-2003

• Empire Lines Store,Montreal,Store manager

Opening and close store on daily basis.

Follow-up operation.

Handling complains.

Receiving inventory, verify each item, and price it

Put each item in category.

Verifying daily revenue.

Solving employee’s problems.

Welcoming guests, and provide them with best service.

EDUCATION

1998-1999

• Business Courses Bishop’s university.Lenoxnille.

Courses: Business Management, Economics, Math, English

1993-1996

• Hotel Management Diploma, LaSalle College, Montréal

Courses: Management, markting, inventory, purchasing, Coast, ,

Math, Accounting Hotel and restaurant operation

Reference Available up on request

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