Customer Service Manager
Resume:
My name is Kristen L. Fields. I am interested in the position and I believe that with over six years of experience with customer service combined; retail, sales, marketing and service I would be fit for this position. I have experience with various entertainment, fashion, and charity events. I have had experience working as a Business Relations Intern for the College of Business and Public Administration. I was the Director of Marketing for the Public Administration Organization campaigning and reaching out to the public in regards to propositions and local governors and candidates. I have a BA in General Management Specialty and a BS in Marketing. I have had managerial experience being a Manager's Assistant at Chili's Bar & Grill and I catch on to concepts quickly.
Phone: 760- 963-4041
E-mail address: znkvpi@r.postjobfree.com
Current Address: Downey, CA
Education
College: California State University, San Bernardino
Location: 5500 University Parkway San Bernardino, CA 92407
Dual Major under Business Administration: BA in General Management Specialty Area and BS in Marketing
Relevant Coursework:
Administrative Communication, Consumer Behavior, Human Resources, Marketing Planning and Strategies, Marketing Research, Professional Selling and Sales Management, Retailing, and Strategic Management. My most recent courses include (Advertising and Advance Sports Entertainment Marketing and Management). I was working with the College of Business and Public Administration as the Business Relations Intern, and I had an Independent Study course in which I worked on an Advertising Plan and commercial for Paperless Overnite Accounting located in San Bernardino, CA.
Clubs/Organizations:
Director of Advertisement and promoted to VP of Marketing in an organization named Public Administration Organization (PAO) chartered through the American Society for Public Administration (ASPA), at California State University, San Bernardino. I created the organization’s flyers and logo. I also designed the business cards using Microsoft Power Point and Publisher.
Work Experience
Alliance for a Better California
Ground Works
Proposition Campaign
Start Date: August 25, 2012- present
Location: Culver City, CA
Position: Organizer
Salary: $13.50/hour
Duties: Information confidentiality, communicating the ideas of the focused proposition to registered voters, clarifying any misleading concepts of proposition to registered voters, marketing research and observation of voters’ behaviors; routing, mapping, and safely driving to precinct of voters and working in teams of two to strategically canvass precinct where registered voters live.
24 Seven Staffing Inc.
120 Wooster Street 4th Floor
New York, New York 10012
Event: James Perse Sale
Location: Hollywood, CA
Position: Freelance Marketing
Salary: varies
Event: Redlands Bicycle Classic
Marketing Director: Scott Welsh
Position: Marketing Intern, Volunteer
Started: January 2010- March 2010
Duties: Advertise the event by posting flyers, assist in writing press releases, working on their website along with other social media; obtain information from companies about sponsorship, inform local and surrounding communities about the event, and assist in other marketing media.
Non-profit
College of Business and Public Administration Internship Office
Supervisor: Angie Webb
Address: 5500 University Parkway San Bernardino, CA 92407-2393
Phone: 909-***-**** or 909-***-****
Position: Business Relations Intern
January 2010-March 2010
non-profit
Duties: Student services, give advice, organize internship data, communicate through telephone/e-mail with companies about internship availability, information table sessions, and classroom presentations, arrange dates and set up for information table sessions and classroom presentations.
Brinker International Company
Chili’s Bar and Grill Restaurant
Supervisor: Kathy Schroeder
Address: 11910 Amargosa Road Victorville, CA 92392
Phone: 760-***-**** Extension 4
Positions: Manager’s Assistant, Trainer, Server
April 9, 2010- July 24, 2012
Assistant Manager $12.00
Job title(s): Manager’s Assistant, Trainer, Server
Duties: Manage/Supervise employees, customer service, sales; handle food, beverage and alcohol, quality sanitation, maintenance, and cashier.
Brinker International Company
Chili’s Bar and Grill Restaurant
Supervisor: Brett Stein
Address: 15252 Summit Avenue Fontana, CA 92336-5489
Phone: 909-***-**** Extension 4
Positions: Server, Q.A., and Trainer
October 2006-April 9, 2010 $7.50, ending wage for server $8.00, and Quality Food Assurance Expediter $9.50
Job title(s): Hostess, Quality Food Assurance Expediter, Take-out Server, Busser, Lounge Server/Dining Server, Trainer
Duties: Customer service, sales, handle food, beverage and alcohol, quality sanitation, maintenance, and cashier.
University Center for Developmental Disabilities (UCDD)
Supervisor: Donita Remington
Address: 5500 University Parkway San Bernardino, CA 92047-2318
Phone: 909-***-****
Position: Teacher’s Assistant
June 2007: $8.00 and ending April 2008: $8.15
Job title(s): Teacher’s Assistant
Duties: Supervise and observe children’s behaviors by arranging qualitative data of children, present data to supervisor and parents to discuss various forms of psychological behaviors to find reinforcement tactics to assist to improve upon positive behaviors
MJM Designer Shoes
Supervisor: James Harper and Bonita
Address: 4655 Mills Circle Ontario, CA 91764-5222
Phone: 909-***-****
Position: Sale Associate/Cashier
October 2005: $7.50 and ending November 2006: $7.75
Job title(s): Sales Associate, Cashier, Inventory/Receiving
Duties: Customer service, sales, cashier, inventory, manage shoe quality assurance through contracts with suppliers, stocking, and basic accounting.
Skills
• Listening, analytical problem solving to resolve challenging issues, communicating, networking, team work, leadership, and strategic planning.
• Microsoft Office, Safari, Adobe, Mac, and POS (Point of Service)
• I am a quick learner and I have the ability to teach others as well. I am capable and successful of working in both team and self-directed settings. I am goal-orientated, ambitious, and determined.
Cordially,
Kristen Fields
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