Project Manager

CHANDA MAPES

http://www.linkedin.com/in/chandamapes

BUSINESS ANALYST EXPERIENCED IN LEADERSHIP & CHANGE MANAGEMENT

Business Analyst highly skilled in process evaluation and improvement, with the ability to foster collaboration between multiple business units while driving the development of innovative solutions to complex business problems; able to organize teams and projects, while demonstrating successful leadership and change management and ensuring the successful implementation of changes throughout the system development life cycle; able to communicate with any level of an organization.

CORE STRENGTHS

• Partnering with IT and Business

• Leadership & Decision-Making

• Defining Business Needs

• Communications & Presentations

• Project & Change Management

• Data Analysis & Reporting

• Process Design & Improvement

• Employee Development & Training

• Auditing for Regulatory Compliance

TECHNICAL SKILLS & QUALITIES

Business Tools: Microsoft Office (Word, Excel, PowerPoint, Visio, Project, Access, Outlook), Hyperion Brio

Operating Systems: Microsoft Windows & Mac OS X

Languages: SQL, Visual Basic

• Strong organizational skills, excellent communication and follow through

• Ability to adjust to varying personalities and settings and facilitate collaboration between diverse groups

• Ability to adjust focus from minute details of project to broad scope of projects impact on organization

CURRENT PROFESSIONAL ROLES

BOARD OF DIRECTORS – COLUMBUS, OHIO – MAY 2011 TO PRESENT

Pickawillany Condo Association

TREASURER

CYNERGY INVESTMENT CORPORATION – COLUMBUS, OHIO – JULY 2009 TO PRESENT

Private Real Estate Investment Company focused on improving property values while collaborating with local investors and vendors.

VICE PRESIDENT

• Organizational Alignment

• Process Development & Implementation

MAPES ENTERPRISES LTD – COLUMBUS, OHIO – 2000 TO PRESENT

Private Rental Property Management Company

OWNER / DIRECTOR

• Organizational Alignment

• Financials / Accounts Receivable / Collections

• Process Development & Implementation

PAST PROFESSIONAL EXPERIENCE

NETJETS INC. – COLUMBUS, OHIO – JUNE 2000 TO JULY 2009

Creator and global leader of fractional aircraft ownership; NetJets is a subsidiary of Berkshire Hathaway.

Began career at NetJets in the role of Flight Coordinator and learned primary business structure and functions; communicated daily with high profile clients; moved into the Contracts Department into the role of Data Administrator with the primary responsibilities of maintaining accurate system information, auditing existing data records, and testing new systems; moved progressively into more demanding roles within the Contracts Department, and actively participated in many projects for system development and processes improvements, and gained the skills necessary for effective business analysis and leadership.

PROJECTS & SELECTED ACCOMPLISHMENTS

INTELLIJET II: NetJets proprietary aircraft management system which tracks information related to aircraft, flights, owners profiles, invoicing and other relevant information.

• Validated system design from various stakeholder viewpoints before release in 2003

• Constructed and ran use cases before release in 2003 and thereafter as needed for specific enhancements

• Reported bugs and system deficiencies, and verified data integrity

• Participated in data migration from IntelliJet I to IntelliJet II

• Actively engaged IT and other business units in continuous system enhancements

AIRCRAFT WARRANTY EXPIRATIONS: Sponsored and lead automation project for timed increases to rates charged to clients which had been maintained manually and was a source of errors which resulted in lost revenue. Completed project resulted in timely and accurate capture of revenue.

• Streamlined manual process which lead to increased capture of revenue

• Began designing concept for automating rate increases

• Proactively participated in providing business requirements

• Participated in the planning and approval of User Acceptance Testing

• Wrote changes into existing business process documents

• Coordinated release with other stakeholders

• Participated in the development of reports used to verify and maintain warranty expiration information

TREND ANALYSIS: Report indicating the alignment of aircraft ownership and the owner’s usage of aircraft

• Converted existing basic Excel worksheet into a more professional format

• Actively participated in development of Hyperion Brio report to replace Excel worksheet

• Investigated data discrepancies and provided IT with the relevant business information to solve issues

• Wrote user guide for Brio report

HOURS CALCULATIONS: Worksheets used in calculating contract hours relevant to aircraft ownership; one of the primary pieces of fractional aircraft ownership transactions

• Converted existing basic Excel worksheet into more professional format

• Created new calculation worksheets as transactions became more complex

• Wrote user guide for worksheets

KEY PERFORMANCE INDICATORS: Created employee performance metrics measuring accuracy of data and efficiency of processing transactions, and created departmental reports measuring transactions; these indicators combined lead to the identification of training opportunities and increased overall department service standards to internal and external customers.

COMPANY REBRANDING: Actively participated in rebranding initiative when Executive Jet Aviation became NetJets; ensured that all reports and forms generated in the contracts department were updated with new legal name.

ROLES AND RESPONSIBILITIES

MANAGER, CONTRACTS ADMINISTRATION

• Ensured the accurate maintenance of system information for over 3,000 contracts

• Identified and clearly defined process and system deficiencies as business initiatives evolved

• Analyzed complex account data upon request and created summary information for presentations

• Worked closely with Database Administrators and Graphic User Interface Administrators to design and improve data systems necessary for business needs

• Reviewed individual and group access to various levels of system data to ensure appropriate access to information throughout the organization

• Analyzed contract and system data to ascertain company compliance with FAA regulations

• Mentored other Managers and Supervisors within the department

• Organized and conducted monthly department meetings and successfully engaged staff to participate in discussions of department goals and objectives

• Maintained time-keeping records; ensured staff compliance with company policy and procedures

MANAGER, OWNER ACCOUNT ADMINISTRATION

• Represented department interests on company wide business initiatives and system changes

• Evaluated current business processes and initiated improvements as necessary

• Conducted interviews for new hires and trained new team members

• Created individual and team goals aligned with department objectives

• Conducted annual performance reviews

SUPERVISOR, OWNER ACCOUNT ADMINISTRATION

• Conducted research on system enhancements and collaborated with other key stakeholders

• Oversaw day to day activities for data processing team

• Improved written processes and created new business processes as needed

• Trained and mentored new team members

OWNER ACCOUNT ADMINISTRATOR

• Processed contractual information into data systems with high degree of accuracy and efficiency

• Created customized reports as needed by upper management and clients

• Recommended long and short term data solutions to upper management, technology department, other internal customers

DATA ADMINISTRATOR

• Reviewed contracts for accuracy and entered information into systems

• Communicated with clients and internal customers regarding contractual language

• Audited existing system data and made corrections as needed

FLIGHT COORDINATOR

• Managed high profile client account information and processed client travel requests

• Trained new team members on position function and processes

THE OHIO STATE UNIVERSITY – COLUMBUS, OHIO

PLANT BIOLOGY – MARCH 1999 TO JUNE 2000

RESEARCH ASSISTANT

• Maintained moss species stock cultures

• Prepared experiments, media, and chemicals

• Processed research data

MOLECULAR BIOLOGY – JUNE 1998 TO AUGUST 1998

RESEARCH ASSISTANT

• Harvested cells

• Analyzed proteins

• Assisted in DNA analysis

OTHER EXPERIENCE

ANDREWS JEWELERS – COLUMBUS & CINCINNATI, OHIO – FEBRUARY 1992 TO DECEMBER 1999

Retail Jewelry Store; stores in Cincinnati are known as Rogers Jewelers

ADMINISTRATIVE ASSISTANT

• Generated daily business reports

• Audited inventory, reconciled discrepancies in merchandise transfers

• Processed payroll and trained new staff members on POS system and processes

• Provided estimates for custom orders and monitored customer follow-up

• Handled finance contracts and processed customer credit applications

FIFTH THIRD BANK – CINCINNATI, OHIO – OCTOBER 1994 TO AUGUST 1995

Retail Banking

CUSTOMER SERVICE

• Processed customer transactions

• Promoted bank services to existing and new customers

• Researched errors and discrepancies on customer accounts

EDUCATION

THE OHIO STATE UNIVERSITY – COLUMBUS, OHIO

Bachelors of Science in Microbiology

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