Customer Service Administrative Assistant

PARIYAPORN FROHLICH

* ******* ****, ******, ** **082 • 862-***-**** • ***********@*****.***

Highly Organized and Detail Oriented Clerk

Excel at multi-tasking in a fast-paced environment. Background includes data input, spreadsheet development and customer service. Proficiency in MS Word, Excel and PowerPoint.

EXPERIENCE

Sales Coordinator, Paterson, NJ (December 13th, 2011 – Present)

• Created and executed numerous projects using Excel, Word, and CorelDraw; used Excel to create company safety program, used CorelDraw to create company structure chart.

• Processed customer order transactions. Updated and maintained customer information.

• Facilitated communication between sale department, accounting department and warehouse department by providing sale order data.

Part-time Child Care Provider, Montclair, NJ (September 2007-August 2010)

• Organized and provided an appropriate educational program and activities for children.

• Helped track and performed activities to support achievement of key milestones of children including motor development and socialization.

Minaco Asia Co. Ltd, Bangkok, Thailand

Administrative Assistant (March 2005 - March 2006)

• Spearheaded transition of manual filing system to computerized database, thereby increasing overall efficiency.

• Reviewed accounts to ensure accuracy of customer refunds and resolved billing issues.

• Created and developed customer relations which boosted client referrals by 10%.

• Offered company products to meet customer needs, followed up sales and transaction.

• Managed and modified document using MS Office.

• Ability to minimize costs by negotiating with direct vendor.

• Provided executive-level administrative support to managers and coordinated with all departments to ensure proper communications.

INTERNSHIP

N.C.C Management & Development Co. Ltd, Bangkok, Thailand

Office Assistant (June-July, October– November 2004)

• Provided high quality customer service to over 200 customers which achieved 100% customer satisfaction.

• Updated and maintained database related to customer information by using Excel.

• Provided information regarding company conferences and events to internal and external contacts.

• Organized filing system so staff could easily locate customer information in database.

• Assisted managers with diversified clerical support in areas of document proofreading, duplication and distribution.

• Performed multitasking to ensure the corporation run smoothly and quickly.

EDUCATION

MONTCLAIR STATE UNIVERSITY, New Jersey, USA

MBA, Finance (September 2007 – May 2009) GPA 3.67/4.00

CHULALONGKORN UNIVERSITY, Bangkok, Thailand

Bachelor of Arts, Chinese Language (May 2001 – March 2005) GPA 3.11/4.00

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