Customer Service Manager

iTAMIKA M.WILLIAMS______________________________________________________________

***** ********** ***. **********, ** 90706

***************@*****.*** 323-***-****

QUALIFICATIONS PROFILE

To work with a stable, growth oriented company where my dedication and attention to detail will provide opportunities for personal and professional growth.

Ø Professionally represented company while ensuring first-rate service and customer satisfaction rates.

Ø Proven ability to perform well within self-managed or team environment.

Ø Accurate record keeping and data entry ability; proficient in Word, and Excel.

Ø Dependable and reliable with outstanding organization, time management, and prioritizing skills.

Ø Friendly, and personable with demonstrated skills in quickly establishing rapport with diverse clientele and

maintaining productive customer relationships.________________________________________________

PROFESSIONAL EXPERIENCE

Transformation Entertainment

11/2008-05/2010

Business Office Assistant

Duties included: devising and maintaining office systems to deal efficiently with paper flow, organizing and storing paperwork, documents and computer-based information, and arranging travel and accommodation and, occasionally, traveling with the manager to meetings, to provide general assistance during presentations.

v Maintained a professional and positive demeanor and proven ability of taking initiative in completing projects with exceptional professionalism and detail.

Home Depot

02/2006-10/2008

Inventory Management/ Buyer Garden Rep

Ordering merchandise, keeping counts in three departments, organizing nursery in an effort to promote customers interest, assisting customers with questions and inquiries and reviewing inventory shipments and check slips against items received.

v Applied strong customer service skill and communication skills. Gained valuable experience in customer service and inventory management.

Time Warner Cable

04/2007-08/2007

Receptionist/Customer Service

Responsible for answer/transfer all in coming calls,Face to Face client interaction and Heavy Alphabetical filing

v Ensured customer satisfaction and repeated sales by providing exceptional service.

REFERENCE AVAILABLE UPON REQUEST

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