Administrative

Nicole Roberts

**** * ***** **. #***

Omaha, NE *8116

702-***-****)

Education: Spencer – Naper Public School

Spencer, NE

Graduated May 1995

Spencer School of Business / Grand Island College

Grand Island, NE

Associates Degree – Travel Management

Graduated September 1996

Experience:

Sitel

December 2011 – February 2012

Omaha, NE

Verizon Chat Agent

• Assist customers with their order

Lowe’s

December 2006 – October 2011

Las Vegas, NV

Administrative Department Manager, Head Cashier, Cashier

• Customer Service

• Following Policy and Procedure

• Train, Motivate and supervise cashiers, head cashiers, cash office, and all store employees

• KRONOS scheduling / payroll

• Review and approve discrepancies of Cash Office daily business

• Order Management

• Tax exempt audit and review

• Weekly review and changes to Special Order Resale List

• Loss prevention

• Manage and pay bills using Necho Expenses / Spend Management

• Expense control

• Assisting upper management with any duties assigned to me

• Completed Entry Management Program

Sam’s Club

October 1996 – September 2006

Grand Island, NE / Las Vegas, NV

Accounting Office Team Lead, Check Out Supervisor, Cashier

• Prepared daily deposits and reviewed daily deposits from bank

• Researched discrepancies

• Accounts Payable and Account Receivable

• Returned check collection, check fraud, submitted returned checks to DA’s office

• Researched credit card chargebacks

• Cleared monthly journal

• Maintained and purged daily, monthly and yearly paperwork with company compliance

• Evaluated associate performance

• Payroll / scheduling

• Supervised and assisted cashiers and cash office

• Assisted members with purchases

Travel Designers

Grand Island, NE

October 1996 – December 1996

Travel Agent

• Booked Reservations

• Answered the phone and assisted customers with travel arrangements

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