DINESH RAMROOP ***B DAVEY STREET
BLOOMFIELD, NJ *7003
zmponf@r.postjobfree.com
(973) 202 - 4794
OBJECTIVE
An experience professional with industry experience specializing in Desktop Support seeking employment.
EDUCATION
CompTIA A+ 2009 Certification
Industrial Engineering, Bachelor of Science Sept. 1994 – May 2001
New Jersey Institute of Technology, Newark, NJ
High School Diploma Sept. 1991 – June 1994
West Side High School, Newark, NJ
EXPERIENCE
Desktop Support Technician (Part Time) November 2008 – Present
Fashion Institute of Technology, New York City, NY
• Responsible for minimum of 5 tickets/work order s per day (5hr work day)
• Provide support on phone and remotely using Remote Desktop
• Conduct software upgrades and installations when necessary
• Maintenance and update virus definition using Sophos Antivirus
• Replace optical drives, graphic cards, hard drives, memory, fans, etc when needed
• Install local and network printers and connect users to printer
• Using Altiris to create and restore images for PC
• Using Altiris to deploy software packages, software inventory, and system updates
• Backup and transfer user profiles to new systems
• Troubleshoot internet connection issues, map network drives and bind computer to domain
• Troubleshoot and install peripheral devices such as printer, fax, scanner etc.
• Install and configures MS Outlook and Entourage email systems on Exchange Server
• Supporting internal users with various internal applications software
• Building, installing and configuring Mac and PC Computers
• Using NetRestore to restore images on Mac computers
• Using Active Directory to create, delete, and modify users ; reset passwords
• Creating and sharing folders to various domain groups
• Using quota management to monitor disk quota for users.
• Using ArcServe software, perform & schedule backups and retrieve data when necessary
• Reboot servers and ensure services have started when necessary
Computer Technician (Part Time) November 2009 – Present
Rutgers University, Newark, NJ
• Provide MAC support for all computers (10) in laboratory
• Troubleshoot connectivity and privileges issue with MAC OS X server
• Set up and host office calendar using MAC OS X server
• Rebuild Mac computers to work with classic environment with Tiger 10.4
• Upgrade computer hardware and software for efficient use
• Reconfigure Apple Airport utility devices to enable wireless connection.
• Install and configure new systems on office LAN network
• Install routers and switches to expand office LAN network
• Install network printer and scanner for daily usage.
• Act as go-to- guy for technical issues with experimental equipment such as audio and video equipments, software storage media, video cameras, etc.
References
Sumit Bagchi
Helpdesk Manager at Fashion Institute of Technology
Louis Vitale
Desktop Support Manager at Fashion Institute of Technology
Onkei An
Manager Academic Computing, Fashion Institute of Technology
Cell: 347-***-****
Skills
Excellent Customer Service
Communication Skills
Interpersonal
Troubleshooting Skills
Microsoft Windows
Mac OS Tiger & Leopard
Microsoft Office
Outlook & Entourage
MAC OS X Server
10.4
Workgroup Manager (10.4)
Active Directory
Altiris PC Imaging
ArcServe Backup Software
Parature Ticket System
What’s Up Gold
Routers & Switches
Dell & IBM Systems
HP, Xerox & Kodak Printers & Scanners
PC Hardware Upgrades
System & Software Maintenance
Network TCP/IP Connection issues
Knowledge of LAN & WAN