Manager High School

EXPERIENCE:

Intersolutions, Inc., Washington, DC

**/**-*******

Front Desk Concierge: Greet all residents and prospects as they enter the building, answer the telephone (multi-line), log and forward any maintenance requests, some problem solving at times, logging and dispensing of packages then I follow-up with a phone call. Tour residents and show them the amenities of the property until leasing is available for them, maintain key logs for residents who want to use our facilities and also from service technician (e.g., Comcast, Verizon, or any other vendors). I assist residents with transportation and make accommodations for restaurants or any venues that are going on in the area when needed. \

Metropolitan Dental, Silver Spring, MD

1/06–10/09

Dental Assistant/Office Manager (Front Desk): Performed office management tasks that often require the use of a personal computer, communicating with patients and suppliers (e.g., scheduling appointments, answering the telephone, billing and ordering supplies).Processed and settled end of the day reports, bank deposits, and daily progress reports/treatment plans. Processed invoices and filed them away. Assisted the dentist during a variety of treatment procedures, and served as an infection control officer, developing infection control protocol and preparing and sterilizing instruments and equipment. Helped patients feel comfortable before, during and after dental treatment, provided patients with instructions for oral care following surgery or other dental treatment procedures, such as the placement of a restoration (filling). Taught patients appropriate oral hygiene strategies to maintain oral health; (e.g., tooth brushing, flossing and nutritional counseling)

Department of Homeland Security (FEMA), Hyattsville, MD

09/04 – 12/06

Human Service Specialist II (Caseworker): Incoming/Outgoing phone calls to disaster victims, hotels, rental properties, and mortgage companies, etc. Provided daily assistance to hurricane victims that had been displaced, worked with the Dept. of Housing and Urban Development, and the American Red Cross to find shelter and various other things that they needed to survive after the hurricane. I simultaneously worked more than 30 active cases a day, via Internet, email, and telephone. Provided clients with the necessary resources and explained the needed information for their cases. I also verified documents sent in by the applicants and approved the clients for rental assistance by locating their Fair Market Rate-(FMR) for the state that they lived in.

Crowell & Moring LLP, Washington DC

02/02 - 12/04

Receptionist: Handle multi-line switchboard, route calls answer inquiries and operate public address system. Greet clients, vendors, job applicants and other visitors to the firm and assure that they are escorted to the proper office. Issued security passes and parking validation. Maintained the conference room scheduler and assisted in various clerical projects such as data entry and mass mailings.

Education & Training

Groveport Madison Senior High School, College Prep, 1997

Groveport, OH

Liberal Arts/ Associates Degree, Univ. of Cincinnati, 2002

Cincinnati, OH

Relevant Skills

Windows, Microsoft Office, Access, Excel, Outlook & PowerPoint

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