Office Professional

Karmella Johnson

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***** *******

Grandview, MO 64030

Home: 816-***-****

♦ OBJECTIVE

Obtain a position within an organization that will utilize my various office clerical skills, and work ethic for professional growth and career advancement.

♦ WORK HISTORY

Teleinterviewer I

01/03/2008-Current Quest Diagnostics, Inc., Lee’s Summit, MO

Interviews applicants applying for insurance, receives and makes both incoming and outbound calls to clients, logs all calls, gathers and documents information in orders which include: medical, financial, occupational, and avocations. Reviews and edits information that is collected during the interview for quality assurance purposes using a C4 Call Management System.

A.P. Data Entry Clerk

7/2006 – 1/2007 DGR Associates, Inc., Belton, MO

Entered, verified and tracked a variety of data in appropriate formats, Reviewed invoices, bills and vouchers for accuracy and completeness before payment or entering into records. Sorted, filed documents, and performed calculations. Delivered mail and internal correspondence within the company.

Secretary/Receptionist

1/2005 - 7/2005 Evangelistic Center Church, Kansas City, KS

Responsible for serving the church by providing secretarial support to the pastor; also providing a wide variety of routine clerical support functions, which included: word processing, data entry and file maintenance, provided information to a large volume of telephone inquiries. Provide general secretarial service to staff as needed, prepare and keep on file, miscellaneous reports, minutes, and letters for church committees.

Records Management Data Entry Clerk

3/2004 – 1/2005 YTC Services, Kansas City, MO

Responsible for the efficient handling of information, by recording a variety of complex coded business

and statistical source data into a CAD System (Computer Aided-Dispatch). This included but was not limited to, maintaining and updating a records retention database. Ensuring that fire response personnel had adequate and up to date information regarding a facility’s storage and usage of hazardous materials, this data included chemical inventories and emergency contact of the facility.

Health Information Technician I

10/2003 – 2/2004 St. Lukes Hospital, Kansas City, MO

Responsibilities included but were not limited to retrieving, filing, organizing and evaluating patient medical records to be reviewed for accuracy and completeness, researched account numbers, verified and processed requested documents according to HIPAA (Health Information Portability and Accountability Act) rules and other basic filing room duties.

Criminal Records Technician/Clerk

7/2001 – 3/2002 Jackson County Department of Corrections, Kansas City, MO

Responsibilities included but were not limited to performing clerical activities associated with the processing of warrants, writs, and extradition’s, and judgments. Communication by phone and teletype; with various law enforcement agencies, attorneys, court personnel, bondsmen, probation officers, prosecutors, public defenders, city and county jails, penal institutions, federal agencies, complainants, and general public. Input and extracted appropriate information from ALERT (Automated Law Enforcement Response Team) system. Typed travel expenditures and sent messages on prisoners being extradited from police and sheriff departments, national, and state penal institutions.

♦ EDUCATION

Current Student: ITT Tech, Carmel, IN

Expected Degree: Associates of Applied Science (online) in Information Systems Administration

Graduation Date: 9/2010

Penn Valley Community College – Kansas City, MO

(12 Credit Hours) ICOS, 7/1998

Kansas City University of MO – Kansas City, MO

(Adult Education Certificate), 7/1991

♦ SPECIAL STRENGTHS

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