Loss Prevention
Resume:
KRISTIE BUCK
Woodstock, GA ****9
zmihgf@r.postjobfree.com
SUMMARY
I have experience in management, loss prevention/asset protections, internal and external investigations, security, retail sales, receptionist, collections, customer service as well as subrogation and arbitration for multiple insurance companies.
EXPERIENCE
April 2008 to October 2010 – Macy’s Atlanta, GA
Loss Prevention Detective
Have knowledge of and maintain strict compliance with the law and company policies concerning apprehensions, undercover investigations, alarms, search and seizures, and the preservation of evidence
Promote shortage awareness and theft deterrence among associates
Recover stolen merchandise from apprehended shoplifters
Investigate criminal violations against the person or property of any customer or associate committed on company premises including but not limited to credit card, check fraud and identity theft investigations
Respond to customer and associate accidents to facilitate first aide and minimize company liability
Monitor surveillance cameras and equipment
Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits and other activities
Prepare to testify in court concerning any case, criminal or civil, wherein the company is a party
Responsible for investigation fraud against the company
To do all things possible to keep shrinkage low including working closely with local police departments and other retailers
Aggressively address issues on safeness, theft and fraud
External and Internal investigations
Conduct department stock walks to ensure the compliance of company standards
Work with multiple Intellex systems and Geo Vision
May 2007 to December 2007 – Nordstrom Buford, GA
Loss Prevention Agent
Identify and implement plans to keep shortage awareness high and shrinkage down
Apprehending shoplifters and recovering stolen company property
Investigate internal theft and work closely with Regional Internal Investigator
Alarm testing and monitoring (Hersh) as well as maintaining emergency equipment ensuring all is working properly and up to date
Worked with programs such as APIS, XBR, Proact and Observer
Weekly tagging compliance audits
Responsible for investigating all vandalism, theft and fraud committed towards the company
Conduct department stock walks to ensure company compliance
Work with CCTV (sensormatic equipment) on daily basis both live and recorded
Have knowledge of and maintain strict compliance with the law and company policies concerning apprehensions, search and seizure, and the preservation of evidence
Staying prepared to testify in court with both civil and criminal proceedings wherein the company was a party
Prepared prompt, complete and accurate reports relative to all theft incidents, merchandise recoveries, accident investigations, audits and other activities
2005 to 2007 – DRC Services Group Westlake Village, CA
Arbitration Specialist and Subrogation Analyst
Created contentions and legal briefs for many insurance clients (first, second and third placements) in effort to win in arbitration when more than one insurance company is involved and the adverse party will not take responsibility
Located and reviewed evidence of claims in order to make a strong argument in favor of our client whether I was filing arbitration against the adverse party or responding/counter claimant on behalf of my client
Researched laws for all states since we had clients all over the country plus reviewed Baji Codes (jury instructions) in the states that have them
High knowledge of Arbitration Forums, Inc. including E-speed
Worked with property claims, med pay reimbursements and PIP in PIP states as well
Excellent win loss ratio due to the fact that most companies do not take enough time to efficiently prepare their case where on the other hand I researched extensively and wrote legal briefs that included laws, jury instructions, case laws and detailed evidence exhibits
Worked against strict deadlines and kept our insured updated throughout the case’s entirety
Trained new hires and temporary hires for the company
Researched extensively, laws pertaining to each case using multiple legal websites
At times, in order to try and save time and the company’s money, I would directly call the responding party and try to settle before moving forward and filing arbitration
Negotiated settlements with insurance companies when any amount of fault fell on our insured according to police records obtained
Took over files that were not had not been resolved within 60 days of receiving them
Evaluated files that were not being resolved and filed for driver license suspensions when appropriate along with checking for property and turning files over to the legal department when the situation called for it and the statute of limitations permitted it
Proficient in sever different programs and resources to locate individuals that have given incorrect information
I worked with numerous clients such as AAA, Farmers, USAA, and State Farm to name a few
2003 to 2005 – Mervyn’s Simi Valley and Thousand Oaks, CA
Store Investigator
Made shoplifting and embezzlement apprehensions and wrote prompt and detailed reports for police records along with logging and maintaining evidence
External and internal investigations along with check fraud and credit card fraud investigations
Educated staff and taught all Asset Protection orientation classes
Merchandise and tagging audits
Strategized and implemented programs to bring shrinkage down and shortage awareness up
Traveled throughout area to help with internal investigations within other stores
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