Experienced Retail Manager

Charles R. Pifer, Jr.

**** ********** **** *** 4-724-***-****

Pittsburgh, PA 15234 *******@*******.***

PROFESSIONAL SUMMARY

An organized, goal-oriented, team player that has excellent communication skills, training skills and

has a keen ability to manage people and money. A detail-oriented, enthusiastic, problem solver, that

has a good sense of humor, the ability to work well under pressure and meet deadlines, is self-motivated,

and has excellent conflict resolution skills. A good planner with specialized skills in management, dispatching,

inventory control, warehousing, and customer service. A positive, energetic, assertive, flexible,

results-oriented leader and a quick learner with transferable skills.

QUALIFICATIONS

MANAGEMENT

Provided assistance and directions to co-workers in resolving work-related problems.

Recruited, interviewed, hired, and trained new employees.

Supervised displacement of product on shelf and on display floor.

Managed daily operations of retail establishment with and without the owner being present.

Enforced safety and corporate guidelines.

Monitored inventory levels and stock status of assigned products.

Maintained minimum stock level while insuring store and customers receive proper service.

Verified a wide of material against receiving documents and report discrepancies and obvious damage.

Promoted from full time associate to department manager.

Over 15 years purchasing experience and inventory management.

Selected, hired, trained, managed and developed support staff of up to 21 personnel.

Stored, stacked or palletized material in accordance with approved storage methods.

Reduced out of stock items by 3% and was commended for exceeding yearly budget of $3.8 million by 9.5%.

ADMINISTRATIVE

Executed normal business office functions, such as typing, filing, photocopying, and bookkeeping.

Purchased and managed orders to replenish store inventory.

Completed word processing and data entry of letters, memos, appraisals and other business documents.

Assisted partners, managers, and staff as needed and worked independently at customer sites.

Type 35 wpm and computer literate with using Word, Excel, Access, Outlook.

CUSTOMER SERVICE

Handled and resolved conflict and supervised the customer repairs process.

Responded to customer inquiries and provided clear explanation to customers.

Meet and greet all customers and process customer orders, Greeted customers, assisted customers,

and handled customer complaints; providing clear explanations.

Researched and resolved complex customer inquiries and aided customers in opening new accounts.

Answered multi-line telephone and responded to inquiries & requests for account information.

Greeted and assisted customers & aided customers in determining building material needs.

Assisted in maintaining quality store service levels and maintained personal quality service levels.

INSTRUCTIONAL

Certified and Trained all new employees on using equipment such as forklift, reach lift, order picker

and electric pallet jack.

Directed shipping operations & storage of goods in a facility.

Instructed floor sales agents regarding new procedures and taught new hires how to handle irate callers.

EXPERIENCE

Department Manager Receiving

Lowes Companies, Inc. Washington, PA

Dispatcher

Mercury Trucking Inc. Latrobe, PA

Warehouse Foreman

American Renaissance, Inc. Irwin, PA

Customer Service Representative

Graybar Electric Company, Inc. Greensburg, PA

ORGANIZATIONS

Grandview Volunteer Fire Department 2003-2007

Secretary of Executive Board

Secretary of Relief Association

Derry Area Recreational Soccer Association 1997-2002

Head Soccer Referee, Treasurer

2001 – Volunteer of the Year

Boy Scouts of America 1995-2001

Assistant Cubmaster, Cubmaster, Assistant Scoutmaster, Scoutmaster

Westmoreland/Fayette Council District Trainer

2000 – Received District Award of Merit

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