Customer Service Human Resources
Resume:
Stephen Guzman
Los Angeles, California 90049
*************@*****.***
www.linkedin.com/in/steveguzman
Work History
**/*** – 12/11 Rocky Mountain College of Art and Design – Human Resources Assistant
• Working under the Director of HR, provided employee support for any issues related to
payroll, benefits, contracts, vacation, medical leave, workers’ compensation, employee
relations, and other human resources generalist functions
• Monitored approval process for new positions to obtain all required approvals before
beginning of each school term
• Posted new jobs to company website as well as recruiting sites and assisted in
administering applicant tracking system
• Verified salaries and wrote all faculty contracts each term, coordinating with the
Registrar’s office to monitor changes in course schedules and student enrollment
• Streamlined a very labor-intensive manual process for adjunct contracts
• Built spreadsheets communicating estimated and final faculty compensation figures for
each term to Payroll Administrator and CFO
• Built reports and compiled employee data for official reporting to college accreditation
bodies, government agencies, etc. using HRMS reporting software
• Primarily responsible for auditing and maintaining compliant and confidential employee
records
• Verified all employee I-9 information using E-verify.
• Revised and consolidated forms, improving usability, eliminating redundancies and
creating electronically fillable forms using Adobe Acrobat, which facilitated a more
efficient approval process
• Maintained current revisions of forms and policies and procedures documents, ensuring
these were accessible via company intranet
• Researched and implemented a driver monitoring and certification program to promote
driver safety and improve risk management
• Provided administrative support for terminations and a significant reduction in workforce
7/06 – 04/11 OfficeTeam – Temporary Employee (various assignments)
• *Worked as HR Assistant for Rocky Mountain College of Art and Design, hired after 6
months on temporary assignment
• Assisted Spanish-speaking and computer illiterate employees with online open enrollment
for benefits
• Oversaw collection and data entry of several hundred contractor tax forms and
preparations for mailing of several thousand 1099’s
• Served as Administrative Assistant to the Director of Sales and Marketing at a high-end
Scottsdale hotel, also supported Group Sales and Corporate Sales departments
• Dispatched from 16 to 40 HVAC technicians throughout the Phoenix metro area,
scheduling, and assigning priority on a case-by-case basis
9/06 - 10/10 Self-Employed
• Contracted myself out to perform a wide range of services – among them, I built a
website (damascusgrill.com), repaired and built computers, installed wired and wireless
networks, translated and edited documents, photographed products and food for
marketing purposes, repaired or replaced home appliances such as furnaces and water
heaters, repaired home electrical and plumbing, installed and winterized sprinkler
systems, performed auto repairs, etc.
10/04 - 7/05 Honeywell International – Customer Service Professional (subcontractor)
• Provided initial training and continued mentorship of new employees and contractors,
ensuring familiarity with systems and procedures
• Utilized all available resources to provide technical support and customer service to
international, corporate, and airline customers in need of flight-critical components, often
requiring arrangements for same-day delivery
• Ensured 100% compliance with federal regulations regarding the export of goods and
technical data, screening recipients against government watch lists
• Ensured compliance with company procedures for verification of credit terms, warranty,
and other criteria before releasing shipments or data
• Expediently fulfilled all customer inquiries, follow-up, and orders generated through all
channels while maintaining 75% availability for incoming calls
5/04 - 10/04 OfficeTeam – Temporary Employee (various assignements)
• Served as Human Resources Assistant, processing open enrollment forms and performing
benefits administration; maintained employee records, and translated for Spanish
speakers
• Performed data migration for a product catalog of approximately 2,000 items
2/02 - 4/04 Forest Villas Hotel – Front Desk Clerk/Night Auditor
• Provided guest services and information such as reservations booking and changes,
recommendations and directions to local activities, addressing maintenance issues, and
serving drinks in the bar
• Performed check-in/check-out, posted room charges, informed housekeeping manager of
room status
• Verified daily transactions, justifying all inconsistencies between actual and expected
revenue
• Produced reports for General Manager detailing revenue and occupancy statistics
Education
Embry-Riddle Aeronautical University Prescott, AZ
Bachelor of Science: Professional Aeronautics December 2006
Minor studies in Aviation Safety GPA: 3.6
Cum Laude; Dean’s List; Honor Roll
Skills
Extensive administrative/office experience; Fluent in Spanish; Proficient in: MS Office Suite, Cognos
reporting software, Ultipro HRMS, Adobe Acrobat, Google Mail; Windows 7, Vista, XP, Familiar with Mac
OS X
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