Customer Service Insurance Agent

TIERA AUSTIN

***** ******** **** **************, ** 22407

202-***-**** Home • 402-***-**** Cell• zm12w1@r.postjobfree.com

PROFESSIONAL EXPERIENCE

I recently relocated to Fredericksburg, VA. I am a license insurance agent with three years of

insurance claims processing and medical billing experience. I have 10 years of Customer Service

Team Lead, and Supervisory experience. My career objective is to

contribute to the success of a progressive organization by offering a diverse skill set.

PROFESSIONAL EXPERIENCE

Hooper Holmes Underwriting Service Omaha, NE

Life Insurance Telephone Interviewer October – 2009 – June 2010

As a telephone interviewer, I obtain confidential medical history from an applicant for various types of Life, Health and Disability Insurance. I am responsible for contacting the insurance applicant in order to complete a telephone interview and verify the accuracy of the information enter into the system.

American Family Life (AFLAC) Omaha, NE

Independent Insurance Agent October - 2009

• Providing flexible health insurance options for individuals and small businesses

• Offering coverage for services such as doctor office visits and prescriptions

• Target marketing campaign and cold calling campaigns

• Licensed Health insurance agent in the state of Nebraska

O’Keefe Elevator Company Omaha, NE

Residential Unit Manager January 2008 – January 2009

• Dispatching local and regional route mechanics to trouble calls

• Scheduling route maintenance and annual testing for customers

• Developing and gathering prints for worksites

Blue Cross Blue Shield of Nebraska Omaha, NE

Customer Service Rep May 2006 – January 2008

• Analyze and solve customer problems

• Primary point of contact for all customer inquires

• Initiation the collection telephone calls and letter management to providers to obtain refunds of overpayments

• Worked closely with internal departments to update customer accounts

• Medical Billing

Westaff (Union Pacific) Temp Assignment Omaha, NE

Intermodal Logistic Rep February 2005 – May 2006

• Primary point of contact for intermodal logistic inquires

• Manifest trains, bill, schedule, and dispatch loads for rail and highway movement

• Manage multiple real time activities throughout the nation

EDUCATION

KANSAS STATE UNIVERSITY MANHATTAN KS AUG 02 - MAY 04

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